Enthusiastic Leasing Specialist proudly offering many years' experience maintaining accurate records and promoting exceptional attention to customer service. A determined professional remaining calm under pressure. Offering exemplary skills in lead follow up and resolving issues.
Hi, I’m
LYNNEA FENNELLE
Decatur,GA
Summary
Overview
14
years of professional experience
1
Certification
Work History
Southwinds Point Atlanta, GA
Leasing Specialist
05.2024 - Current
Job overview
- Greeted, pre-qualified and followed-up with prospective tenants
- Maintained units to ensure market readiness; conducted apartment tours, answered questions and highlighted selling features and benefits of the property
- Processed and verified applications in a timely manner
- Performed administrative duties such as collect rent
- Addressed, investigated and resolved tenant complaints and documented action taken; resolved resident complaints and maintained accurate records of action taken
- Coordinated move-ins and move outs, communicated with tenants to achieve maximum service satisfaction
- Prepared work order requests and followed-up with residents.
- Established guidelines for tenant screening processes such as credit checks, background checks, employment verification.
- Followed up with potential tenants after viewings to ensure their satisfaction with the unit features.
- Performed regular property inspections and documented any necessary repairs or maintenance.
- Resolved conflicts between tenants in a professional manner while adhering to applicable laws.
- Organized open house events at properties to attract more prospects into the leasing pool.
- Maintained accurate records of all current leases, renewals, terminations, and other related documents.
- Provided excellent customer service to both current tenants and prospective renters throughout the leasing
- Ensured timely collection of rent payments from existing tenants and addressed any delinquent accounts accordingly.
- Advertised vacant units through multiple marketing channels, including print media, online listings, and social media posts.
- Responded to customer inquiries about leasing options via phone, email, or in-person visits.
- Escalated critical issues to property manager to deliver immediate resolution.
- Scheduled tours so interested parties could view available units and see facilities.
- Welcomed guests to leasing office, asked open-ended questions and offered assistance with issues or concerns.
- Contacted and followed up with tenants on renewal notices.
- Checked common areas regularly to keep neat, clean and free of debris.
- Prepared and submitted monthly tenant visit logs.
- Planned, scheduled and coordinated general maintenance or repairs for residential properties.
Boost Mobile by Cellular ExpertsAtlanta, GA
District Sales Manager
06.2023 - 05.2024
Job overview
- Recruit, train, and develop a high-performing team of Store Managers and Sales Associates
- Provide coaching and mentorship to team members to achieve sales goals and exceed customer service expectations
- Foster a positive and inclusive work environment that promotes teamwork and collaboration
- Ensure Boost Mobile stores are operating efficiently and effectively
- Monitor and analyze store performance metrics, such as sales, merchandising, stock management, inventory management, and customer satisfaction
- Implement strategies to improve operational processes and drive sales growth
- Proven experience in retail management, telecommunications, or a related industry
- Strong leadership and team-building skills
- Exceptional communication and interpersonal abilities
- Excellent problem-solving and decision-making abilities
- Flexibility to adapt to a fast-paced and evolving industry
- Prepared weekly reports on sales activity, successes and areas needing improvement.
- Evaluated individual store performance against budget projections using analytics software tools.
- Resolved customer complaints quickly while maintaining strong relationships with clients.
- Conducted regular meetings with sales staff to review progress against goals.
- Resolved customer complaints quickly and efficiently ensuring high levels of customer satisfaction.
- Set clear objectives and helped team members develop plans to achieve quotas.
- Trained and mentored sales team members in customer relations, customer service and product placement.
Cell TouchAtlanta, GA
Area Manager
12.2016 - 07.2021
Job overview
- Carried out all responsibilities pertaining to the management, including but not limited to: Hiring, training and retention of staff, P/L accountability, inventory, merchandising, stock management and cash control developing and maintaining good relationships with customers and vendor reps
- Increased revenue on a steady basis over 3 years
- Excellent staff retention rates, leading to strong experienced teams, Employee evaluation
- Maintained inventory within established guidelines
- Actively participated in and promoted all marketing programs
- Successfully trained and developed multiple store management candidates.
SecurCare Self StorageAtlanta, GA
Manager
09.2010 - 12.2016
Job overview
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Performed collection calls to customers and negotiated payment arrangements for past due accounts.
- Utilized various software programs such as Microsoft Office Suite or Yardi Voyager for data entry purposes .
- Updated and maintained databases with current information.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Ensured that all paperwork was completed correctly prior to signing leases.
- Coordinated move-in and move-out procedures including inspections and cleaning services.
- Handled evictions when necessary; prepared documents for court proceedings if needed.
- Managed property maintenance issues such as plumbing, electrical, and HVAC repairs.
- Performed regular site visits to check on conditions of the premises.
- Received, checked and processed applications for new leases.
- Oversaw the leasing process from initial inquiry to lease signing, ensuring a smooth experience.
- Provided potential tenants tours of properties.
Education
Universal Beauty College
Associates Degree
01.1990
University Overview
Susan Miller Dorsey High School
High School Diploma
01.1988
University Overview
Skills
- Lease Agreement
- Customer Service
- Property Management
- Communication Skills
- Detail Oriented
- MS Office
- Customer Retention
- Yardi
- Sales Experience
- Marketing
- Leadership
- Fair Housing regulations
- CRM software
- Negotiation
- Typing
- Social media management
- Account management
- Inside sales
- Salesforce
- Hospitality
- LIHTC
- Customer relationship management
- QuickBooks
- Recruiting
- Conflict management
- B2B
- Google Docs
- Customer support
- Filing
- Interviewing
- Social media marketing
- Property leasing
- Organizational skills
- OneSite
- Time management
Certification
Leasing
Personal Information
Personal Information
Title: Leasing ConsultingTimeline
Leasing Specialist
Southwinds Point
05.2024 - Current
District Sales Manager
Boost Mobile by Cellular Experts
06.2023 - 05.2024
Area Manager
Cell Touch
12.2016 - 07.2021
Manager
SecurCare Self Storage
09.2010 - 12.2016
Universal Beauty College
Associates Degree
Susan Miller Dorsey High School
High School Diploma
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