Tanga Lawler
Birmingham,AL
Summary
Achieved a resident satisfaction score of 100% High-performance Leasing Specialist. Skilled in managing end-to-end leasing cycles. Dependable Leasing Specialist. Coordinated effectively with maintenance teams. Processed applications and handled [7] leases per month. Experienced Leasing Specialist. Improved company-wide lease conversion by 100% Processed applications and handled 25leases per month.
Overview
14
14
years of professional experience
Work History
Leasing Specialist
InterSolutions
04.2023 - Current
- Managed resident move-out paperwork.
- Resolved tenant disputes over 24 to 48 hour period.
- Led on-site tours of available apartments.
- Considered individual unit value.
- Processed lease applications.
- Utilized property management software systems.
- Developed property tours for potential investors.
- Improved lead response time by 90%
- Maintained legal integrity throughout the leasing process.
- Collaborated with legal teams to resolve lease disputes.
- Achieved results within 3 days
- Oversaw resident screening and background checks.
- Identified strategies to reduce vacancy rates.
Patient Advocate
J.L. Morgan and Associates, Inc.
03.2022 - 12.2024
- Identified psychosocial needs impacting patient recovery.
- Enrolled patients in state-provided health coverage.
- Ensured end-of-life care plans met medical needs.
- Ensured end-of-life care plans met emotional needs.
- Reduced patient waiting periods 75%
- Facilitated smoother approval processes for medication access programs.
- Improved effectiveness of treatment strategies.
- Tracked patient recovery progress post-discharge.
Front Desk Manager
Extended Stay America Select Suites
10.2012 - 05.2022
- Optimized space and facilitated guest flow.
- Created a staff scheduling system.
- Monitored daily room rates.
- Negotiated service agreements with suppliers.
- Managed receptionists and concierge staff.
- Tracked ongoing tasks.
- Collaborated with local event organizers.
- Facilitated communication between housekeeping and front desk.
- Secured more accurate bookings.
- Resolved conflicts with a 98% satisfaction rate.
- Ensured accurate return of guest belongings.
- Adjusted room rates based on occupancy levels.
- Managed meeting space reservations for corporate guests.
- Managed reservations system.
- Maintained accurate financial records.
- Ensured safe guest compliance.
Education
Associate of Science - Business Management
Faulkner University
Birmingham, AL01-1991
Skills
- Lease processing and documentation
- Conflict resolution, resident satisfaction
- Engagement with tenant prospects
- Screening residents, background checks
- Enforcement of legal compliance
- Campaign management via email
- Utilization of Yardi/Promas systems
- Strategies for social media marketing
- Contractor/vendor management
- Management of tours (virtual/in-person)
- Skills in customer service
- Effective communication (verbal/written)
- Management of time-sensitive tasks
- Promotion of events/sales on-site
- Problem-solving, decision-making under pressure
- Compliance with Fair Housing Act Occupancy rate oversight Improvement strategies for renewals Knowledge in tenant-landlord law Proficiency in Microsoft Office Suite
Timeline
Leasing Specialist
InterSolutions
04.2023 - Current
Patient Advocate
J.L. Morgan and Associates, Inc.
03.2022 - 12.2024
Front Desk Manager
Extended Stay America Select Suites
10.2012 - 05.2022
Associate of Science - Business Management
Faulkner University