Janna Hughes
St. George,Utah
Summary
Dedicated and dependable professional with experience in customer service, client relations, administrative support, and family services. Skilled at building positive relationships, managing office operations, and supporting individuals and families with professionalism and empathy. Strong communicator with excellent organizational skills and the ability to thrive in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Family Support Member
Brain Balance Achievement Centers
Brain Balance Achievement Centers Of Utah
04.2025 - Current
- Took phone calls from potential enrollees and answered questions about our program
- Wrote up reports on each conversation I had with potential families
- Went to public events to promote Brain Balance
- Reached out to past inquiries
- Visited with local businesses to promote Brain Balance
- Met with school teachers to communicate child’s needs and to explain what we were doing to help support the family
Client Relations Coordinator
Life Launch Centers
St George, Utah
05.2023 - 04.2025
- Took phone calls from potential clients and answered questions about the program
- Scheduled entry assessments
- Entered client information in the company CRM
- Spoke with families about insurance coverage
- Maintained a clean office and environment
- Maintained the therapist schedules
- Community outreach
- Worked closely with Residential treatment centers and nurtured those relationships as referral sources
- Kept track of clients’ progress from beginning to end of their program
- Intake & Onboarding: Conducting initial screenings, verifying insurance, and assessing the right level of care.
- Client Relations: Addressing questions, managing concerns, and easing the anxiety of starting treatment.
- Care Coordination: Bridging communication between clients, therapists, and medical providers.
- Outreach: Educating primary care physicians and referring therapists on the clinic's specialized treatment programs
- Act as the vital first point of contact. They guide patients through the intake process, manage scheduling, and coordinate care between therapists, psychiatrists, and families while providing compassionate, empathetic support
- Ensure a supportive, positive experience for clients and referral sources / external providers
- Work directly with clients, families, and referral sources to understand their needs and preferences
- Make accurate and timely outbound referrals for who are not admitted to Charlie Health
- Collaborate closely with internal stakeholders at Charlie Health (e.g., clinical team, admissions team) as needed to fulfill job responsibilities
- Document all client and referral source interactions in the electronic record system
- Work closely with the Clinical Outreach and Partnerships teams to build a deep understanding of referral sources and the services they provide
- Function as a liaison between Charlie Health and partners to ensure all ongoing needs are met and the client experience remains at the center
- Adhere to stated policies and procedures and achieve performance metrics goals
Executive Assistant & Family Relations Coordinator
Brain Balance Achievement Center
Brain Balance Of Utah
03.2015 - 09.2019
- Answered calls from potential enrollees and currently enrolled families
- Face of the office and first point of contact with potential enrollees and currently enrolled families
- Built trusting relationships with the children and their families
- Took Payments and kept QuickBooks up to date
- Supported Directors in their roles
- Wrote up reports on each conversation I had with potential families
- Went to public events to promote Brain Balance
- Reached out to past inquiries and nurtured those relationships
Education
Bachelor of Science - Marriage And Family Studies
BYUI
Rexburg, Idaho05-2028
High School Diploma -
West High School
Bakersfield, California05-1997
Skills
- Attention to Detail
- Self-Starter
- Problem Solving
- Team Work
- Verbal and Written Communication
- Time Management
- Documentation
- Customer service
- Customer engagement
- Relationship building
- Client communication
- Data entry
Timeline
Family Support Member
Brain Balance Achievement Centers
04.2025 - Current
Client Relations Coordinator
Life Launch Centers
05.2023 - 04.2025
Executive Assistant & Family Relations Coordinator
Brain Balance Achievement Center
03.2015 - 09.2019
Bachelor of Science - Marriage And Family Studies
BYUI
High School Diploma -
West High School