Janna Perpinan
Austin
Summary
Offering strong interpersonal skills and keen ability to learn and adapt quickly within dynamic work environment. Brings focus on operational efficiency and customer satisfaction, with hands-on experience in managing schedules and resources. Ready to use and develop organizational and leadership skills in any role.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
Another Broken Egg Cafe
06.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Restaurant Expeditor
Another Broken Egg Cafe
06.2021 - 06.2023
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
- Implemented new technologies to POS systems ensuring seamless transition period for both front of house and back of house staff.
Sales Associate
Addie R Boutique
08.2021 - 06.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Boosted brand engagement by creating compelling social media posts and campaigns.
Server
Chopstix Korean and Vietnamese Cuisine
10.2020 - 06.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Host
Big River Grille & Brewing
12.2019 - 03.2020
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Front of House Cashier
Zaxbys
01.2018 - 08.2019
- Process customer transactions swiftly and accurately using POS systems.
- Maintain cleanliness and organization of the checkout area and surrounding store.
Education
University of West Georgia - Mass Communication
University of West Georgia
High School -
Ringgold High School
Ringgold, Georgia05.2019
Skills
- Excel
- POS system
- Operations management
- Customer service
- Customer relations
- Budgeting and finance
- Schedule oversight
- Adaptability
- Leadership
Certification
- ServSafe Alcohol Certification - National Restaurant Association.
- ServSafe Food Handler Certification - National Restaurant Association.
- Food Safety Manager Certification – National Registry of Food Safety Professionals.
Timeline
Assistant Manager
Another Broken Egg Cafe
06.2023 - Current
Sales Associate
Addie R Boutique
08.2021 - 06.2022
Restaurant Expeditor
Another Broken Egg Cafe
06.2021 - 06.2023
Server
Chopstix Korean and Vietnamese Cuisine
10.2020 - 06.2021
Host
Big River Grille & Brewing
12.2019 - 03.2020
Front of House Cashier
Zaxbys
01.2018 - 08.2019
High School -
Ringgold High School
- ServSafe Alcohol Certification - National Restaurant Association.
- ServSafe Food Handler Certification - National Restaurant Association.
- Food Safety Manager Certification – National Registry of Food Safety Professionals.
University of West Georgia - Mass Communication
University of West Georgia
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