Janna Simon

• Evaluated insurance claims for accuracy and compliance with company standards.
• Calculated financial losses associated with property damage, business income loss and inventory loss.
• Coordinated scheduling between adjuster, policyholder, attorneys, and contractors to ensure timely claim processing.
• Performed on-site inspections of property damage, assessing repair needs and estimating costs for accurate claims resolution.
• Closed claims following approval from policyholder and insurance companies, ensuring compliance with policy terms.

• Supervised daily operations of the retail store, including Merchandising, Sales Promotions, Cleanliness, and Optimal Customer Service.
• Trained and mentored staff on teamwork, sales techniques, product knowledge, and customer service.
• Handled Cash register and POS Systems, Ensure of Loss prevention.
• Oversaw inventory management, ensuring accurate shipping and receiving processes.

• Store Design, Layout and planning of my independently owned, wine and cheese retail store.
• Obtained all lease, licensing and insurance of entire operation.
• Hired, scheduled and trained employees in sales, customer service, promotions, cleanliness, teamwork, cash register, POS, general merchandising and all other aspects of a retail environment.
• In charge of purchasing, inventory, receiving and billing.
• Booked, managed and executed catering events.

Taught table games dealers in dealing school. Instructions on game security, procedures, guest relations.

• Trained and mentored dealers on live games with an emphasis on professionalism and exemplary customer service standards.
• Supervised table games operations and ensured compliance with gaming regulations.
• Coordinated day and swing shift schedules with 300+ dealers.
• Determined appropriate number of gaming tables to open each day and scheduled staff accordingly.
• Observed gamblers' behavior for signs of cheating such as marking, switching or counting cards and notified security staff promptly.
• Ensured proper table games bank rolls , table fills and credits.