Michael Scott
Chicago,Illinois
Summary
Claims Adjuster with deep experience in confidential litigation claims. Superbly positioned to investigate, evaluate and settle Property and liability claims. Excellent abilities to decipher fraudulent activities, analyze data, create estimates and communicate with contractors to gain details for processing claims. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Independent Insurance Adjuster
Multiple Agencies
01.2021 - Current
- Handling all incoming claims with accuracy and excellent customer service
- Working incoming emails
- Setting proper expectations for repair/settlement timeline
- Writing estimates and paying claims for covered losses
- Working effectively in a remote environment with minimal supervision
- Keeping up to date status with team leads to keep with deadlines.
Family Service Counselor
Service Corp International
11.2019 - 12.2022
- Building rapport and establishing loyal ties with families
- Exceeding monthly sales goals
- Consistent, dependable and accurate in carrying out responsibilities to a successful conclusion
- Training and mentoring new counselors.
Sales and Service Advisor
BBVA USA
03.2017 - 11.2019
- Creating relationships with customers to identify and anticipate their needs
- Demonstrating the BBVA app and taking customers through each step
- Helping customers resolve issues and answer any account questions
- Meeting sales goals through outside resources and interactions as well as existing client base
- Personally interacting with each customer and finding solutions for any and all issues that may arrive.
Education
Bachelor’s of Fine Arts - Graphic Design
University of South Alabama
05.2011
Skills
- 8 years of Salesforce experience
- Experienced user of X1 and CCC estimating programs
- Ability to work effectively with minimal supervision
- Active Listening
- Computer Proficiency
- Interpersonal Communication
- Decision Making
- Damage Assessment
- Adaptability
- Attention to Detail
- Organizational Skills
- Time Management
- Problem Solving
- Critical Thinking
- Claims Investigation
- Analytical Skills
- Policy Analysis
- Resourcefulness
- Property Valuation
- Customer Service
- Technical Knowledge
- Claims Processing
- Casualty and Property Loss
- CCC Reports
- Alabama Claims Adjuster License
- Advanced Oral and Written Communication Skills
- Coverage Assessments
- Sales Background
- Claims Adjustment
- Customer Service and Support
Certification
Alabama Adjusters License, NPN # 17444410, 12/2024
Timeline
Independent Insurance Adjuster
Multiple Agencies
01.2021 - Current
Family Service Counselor
Service Corp International
11.2019 - 12.2022
Sales and Service Advisor
BBVA USA
03.2017 - 11.2019
Bachelor’s of Fine Arts - Graphic Design
University of South Alabama
Alabama Adjusters License, NPN # 17444410, 12/2024
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