Gwendolyn Howard
Chicago,Illinois
Summary
Personable Customer Service Specialist, committed to maintaining positive communications and relationships with clients in Chicago, IL. Expertise in providing assistance with housing and reasonable accommodations for the disabled, and supporting clients with requests that will keep them in compliance while on Section 8 and other government assistance programs.
Overview
3
3
years of professional experience
Work History
Housing Specialist
CVR Associates.
11.2022 - Current
- Proficiency with Yardi, Sharepoint, Ifile, Knowledge Lake, and Salesforce
- Provided information to families via e-mail and inbound/outbound calls
- Assisted families with their applications to ensure that it is appropriate and ready for equitable housing
- Intermediate skill with interims and reasonable accommodations
- Engaged with the participants by using the booking application to set appointments and meeting with them as needed.
- Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
- Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Established positive rapport with clients by providing exceptional customer service and addressing their unique needs.
Housing Specialist
Beacon Hill/Nan McKay
04.2022 - 09.2022
- Processed reasonable accommodations for disabled families
- Knowledgeable with the Salesforce system
- Incoming/outgoing calls
- Sought out affordable housing options and residences for people in need.
- Provided support to social service clients in navigating available resources.
- Increased customer service ratings through personable service.
- Greeted and assisted guests by gathering information pertaining to reasonable accommodations requests.
Education
Associates of Applied Science - Human Services
Rasmussen College
Eden Prairie, MN01.2015
Skills
- Affordable Housing Knowledge
- Affordable Housing
- Tenant Rights
- Fair Housing Regulations
- Rent Calculation
- Customer Service
- Problem-Solving
- Attention to Detail
- Microsoft Office
- Maintaining Client Records
- Client Intakes
- Client and Family Interviews
- Client Screening
- Application Processes
- Eligibility Requirements
Timeline
Housing Specialist
CVR Associates.
11.2022 - Current
Housing Specialist
Beacon Hill/Nan McKay
04.2022 - 09.2022
Associates of Applied Science - Human Services
Rasmussen College
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