David Aguero
The Bronx
Summary
Dynamic Housing Specialist with extensive experience at NYC Dept Of Homeless Services, adept at case management and tenant advocacy. Proven track record in enhancing service delivery and client satisfaction through effective collaboration and problem-solving. Skilled in documentation and committed to promoting tenant rights and affordable housing solutions.Not only housing but Youth Development & Advocacy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Housing Specialist
NYC Dept Of Homeless Services ( HSNY )
01.2024 - Current
- Conducted regular follow-ups with clients to ensure housing stability and address ongoing challenges.
- Evaluated program effectiveness through feedback collection, identifying areas for improvement in service delivery.
- Calculated tenant rent amounts to prepare leases and contracts.
- Assisted applicants in filling out housing applications and verifying assets.
- Improved tenant satisfaction by addressing and resolving housing concerns in a timely manner.
- Established positive rapport with clients by providing exceptional customer service and addressing their unique needs.
Case Manager
NYC Dept Of Homeless Services ( BXFN )
09.2022 - 12.2023
- Collaborated with community organizations to enhance service delivery and outreach efforts.
- Maintained accurate case records and documentation in compliance with agency standards.
- Monitored client progress and adjusted service plans based on evolving needs and goals.
- Led initiatives to streamline case processing workflows, improving response times for clients.
Housing Specialist
NYC Dept Of Homeless Services ( BXFN )
05.2022 - 09.2023
- Collaborated with multidisciplinary teams to implement effective strategies for client engagement and support.
- Maintained accurate case records in compliance with departmental policies and procedures.
- Advocated for clients during housing application processes, ensuring understanding of requirements and options.
- Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
- Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
Patient Transporter
NYU Langone Health
01.2022 - 06.2022
- Facilitated engaging activities to promote teamwork and communication among youth participants.
- Supported program planning by assisting in the development of educational workshops and events.
- Mentored participants in personal development, fostering confidence and leadership skills.
- Coordinated logistics for events, ensuring seamless execution and participant engagement.
- Maintained cleanliness and organization of transport equipment to meet health standards.
- Communicated effectively with medical staff regarding patient needs and transport schedules.
- Monitored patient vital signs during transport, reporting any changes to healthcare providers promptly.
- Adapted quickly to changing schedules and patient conditions, ensuring responsive care delivery.
- Collaborated with interdisciplinary teams to streamline patient flow within the facility.
Youth Leader
SYEP
06.2021 - 09.2021
- Conducted outreach efforts to recruit youth, increasing program participation through community engagement.
- Served as a positive role model for young individuals, demonstrating responsible decision-making skills and ethical behavior.
- Collaborated with other Youth Leaders to create a safe and inclusive environment for all participants.
- Encouraged youth to explore talents and interests, and assisted in developing individualized plans to foster personal growth.
- Developed rapport with young participants, providing support and guidance in their personal challenges.
Package Handler
Fed Ex Ground
01.2018 - 12.2018
- Operated package sorting machinery to facilitate efficient processing of shipments.
- Loaded and unloaded freight from delivery vehicles with safety protocols in mind.
- Ensured timely scanning and tracking of packages for accurate delivery information.
- Collaborated with team members to maintain organization within the warehouse environment.
Cashier
Mcdonalds
01.2016 - 12.2016
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of service areas to enhance customer experience.
- Assisted customers with menu selections and answered inquiries regarding products.
- Collaborated with team members to ensure timely service during peak hours.
Car Detailer
Santiago Auto Mall
08.2015 - 12.2015
- Conducted thorough exterior and interior detailing, ensuring high-quality finish for customer satisfaction.
- Operated various cleaning equipment and tools to achieve optimal results on vehicles.
- Maintained cleanliness of work area, adhering to safety and sanitation standards consistently.
- Assisted in identifying areas needing attention during pre-detail inspections, enhancing service quality.
Education
High School Diploma -
Comprehensive Model School Project
The Bronx, NYAssociate of Arts -
Columbia Green Community College
Hudson NYSkills
- Affordable Housing Knowledge
- Affordable housing
- Tenant rights
- Fair housing regulations
- Case management
- Social services
- Rehousing
- Temporary housing
- Teamwork
- Customer service
- Problem-solving
- Time management
- Multitasking
- Collaboration and teamwork
- Active listening
- Certified in CPR/AED
- Microsoft office
- Documentation skills
- Goal setting
- Youth advocacy
- Document management
- Case file management
- Referrals and networking
Certification
CPR
Sexual Harassment
OSHA 10
OSHA 30
Mandated Reporter
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Housing Specialist
NYC Dept Of Homeless Services ( HSNY )
01.2024 - Current
Case Manager
NYC Dept Of Homeless Services ( BXFN )
09.2022 - 12.2023
Housing Specialist
NYC Dept Of Homeless Services ( BXFN )
05.2022 - 09.2023
Patient Transporter
NYU Langone Health
01.2022 - 06.2022
Youth Leader
SYEP
06.2021 - 09.2021
Package Handler
Fed Ex Ground
01.2018 - 12.2018
Cashier
Mcdonalds
01.2016 - 12.2016
Car Detailer
Santiago Auto Mall
08.2015 - 12.2015
High School Diploma -
Comprehensive Model School Project
Associate of Arts -
Columbia Green Community College