Theresa Flores

• Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
• Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
• Explained rental and housing regulations to clients and helped each discover best options for housing.
• Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
• Assisted applicants in filling out housing applications and verifying assets.
• Improved tenant satisfaction by addressing and resolving housing concerns in a timely manner.
• Safety plan with clients.
• Perform inspections of potential apartments
• Educated landlords on fair housing laws and regulations, fostering an environment of equal opportunity for all applicants regardless of race or socioeconomic status.
• Coordinated with local agencies to provide housing and prevent homelessness, decreasing homelessness.
• Contributed to team success by actively participating in staff meetings and sharing best practices with colleagues.
• Answered client questions about lease and rental agreements and advocated on behalf of client needs.
• Coordinated eviction prevention efforts by mediating disputes between landlords and tenants, ultimately preserving stable housing situations for at-risk individuals.
• Collaborated with property managers to ensure smooth transitions for new tenants moving into their homes.
• Helped clients find permanent or temporary housing.

Collection and disposal of unused medication from operating rooms, pharmacies and all medical rooms.

Worked closely with hospital medical staff.

Followed all the proper disposal methods.

Kept patient medication confidentiality.

Sorted all medications as well as to document all disposals.

• Conducted regular room inspections to verify compliance with housekeeping standards.
• Placed orders for housekeeping supplies and guest toiletries.
• Communicated repair needs to maintenance staff.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Worked with front desk to respond promptly to all guest requests.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
• Completed schedules, shift reports, and other business documentation.
• Increased employee performance through effective supervision and training.
• Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
• Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
• Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
• Managed laundry sorting, washing, drying, and ironing.
• Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
• Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
• Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
• Optimized workflow by regularly assessing employee performance and reallocating resources as needed, maximizing team efficiency.
• Ensured optimal cleanliness and guest satisfaction by supervising team of 15 housekeepers, implementing rigorous quality control checks.
• Fostered culture of respect and teamwork, leading by example and addressing conflicts promptly.
• Trained and mentored new staff on cleaning and safety protocols.
• Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
• Scheduled and prioritized tasks to staff, overseeing work completion.

• Built strong relationships with local landlords to increase available housing options for clients in need.
• Assisted clients in developing budgeting skills and financial planning strategies necessary for maintaining stable housing situations longterm.
• Established partnerships within the community to address various barriers faced by clients seeking stable housing opportunities, such as employment or mental health support services.
• Enhanced client self-sufficiency through the coordination of relevant community resources and services.
• Improved client housing stability by developing individualized case management plans and providing ongoing support.
• Monitored and tracked client progress through comprehensive case notes, utilizing data to inform program evaluation efforts and adapt services as needed.
• Empowered clients to make informed decisions related to their housing needs by conducting comprehensive assessments and providing tailored guidance.
• Streamlined case management processes for increased efficiency and effectiveness with thorough documentation practices.
• Contributed to the overall success of the housing program by participating in regular staff meetings, sharing feedback and suggestions for improvement.
• Advocated on behalf of clients during housing negotiations, securing favorable leases and rental agreements for long-term success.
• Promoted a positive work environment by collaborating effectively with colleagues, sharing knowledge, and offering assistance when needed.
• Provided crisis intervention services as necessary to ensure client safety while addressing urgent issues related to shelter or transitional living arrangements.
• Reduced homelessness rates in the community by successfully placing clients in permanent, affordable housing options.
• Assisted patients in accessing housing, financial assistance and other community resources.
• Developed partnerships with community organizations to expand services and referrals.
• Completed psychosocial evaluations and needs assessments.
• Conducted in-home visits to provide supportive services.