Janna Smith
Westland,MI
Summary
Server of 6 years, Manager of 1, with years of experience in dynamic restaurant environments, excelling in customer service, table management, and team collaboration. Demonstrates strong multitasking and cash handling skills, with a proven track record of enhancing guest satisfaction and supporting colleagues during peak hours. Committed to maintaining high standards of service and fostering a welcoming dining atmosphere.
Overview
6
6
years of professional experience
Work History
Server/Manager
French Toast Bistro
Canton, USA
07.2022 - Current
- Welcome guests, manage tables, ensure prompt service, achieving high guest satisfaction.
- Served food and beverages promptly, with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously, without compromising service quality.
- Bussed and reset tables to keep the dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Meet sales targets, receive positive feedback, enhance the dining experience.
- Coordinate with kitchen, expedite orders, maintain cleanliness, support team.
- Implement table turnover system, reduce wait times, suggest menu pairings.
- Anticipate needs, resolve concerns, ensure repeat business, improve customer satisfaction.
- Handled guest complaints positively and offered appreciation tokens to build customer loyalty.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
- Liaised between servers and upper management to address issues and manage challenges.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maintained impeccable cleanliness standards, contributing to a superior dining atmosphere. Executed precise order-taking, minimizing errors.
- Streamlined table turnover system, reducing wait times and enhancing guest satisfaction. Consistently met sales targets through up-selling and menu pairing suggestions.
- Fostered seamless coordination between kitchen and front-of-house teams, ensuring efficient order expediting, and maintaining high service standards during peak hours.
Server
Hopcat
Livonia, MI
07.2024 - 11.2024
- Opened with this restaurant. Went through months of training prior to opening. Training involved beer and liquor knowledge, as well as safety training.
- Served guests with a smile, ensuring prompt and accurate order delivery. Collaborated with kitchen staff to enhance dining experiences and boost customer satisfaction.
- Consistently upsold menu items, contributing to increased average check sizes. Managed multiple tables efficiently, maximizing turnover while maintaining quality service.
- Maintained meticulous knowledge of menu offerings, including ingredients and preparation methods. Ensured compliance with health and safety regulations at all times.
- Proposed and implemented new service techniques to streamline operations. Adapted quickly to changing customer preferences and menu updates, enhancing overall dining experiences.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Ensured accurate cash handling and processed transactions swiftly, contributing to the restaurant's financial accuracy.
Server
Plato's Coney Island Restaurant
Canton, USA
08.2018 - 06.2023
- Greeted guests and served drinks to 10 tables, ensuring high satisfaction and repeat visits.
- Ensured guest satisfaction by promptly addressing needs and fostering a welcoming environment.
- Bussed and reset tables to keep the dining room and work areas clean.
- Served food and beverages promptly, with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain a positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts, leading to repeat business.
Server/Bartender
Chili's
Canton, USA
03.2022 - 07.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Work with technology and use it to close out checks, deliver exceptional guest experiences, manage bar operations, and ensure seamless service flow, enhancing customer satisfaction and repeat visits.
- Orchestrated efficient order-taking and food delivery processes, utilizing technology to streamline transactions and maintain accuracy.
- Optimized beverage sales through expert mixology and up-selling techniques, contributing to increased revenue and customer satisfaction.
- Resolved guest concerns promptly and professionally, maintaining a welcoming atmosphere and building lasting customer relationships.
- Crafted exceptional guest experiences as a server/bartender, mastering drink preparation and food service while leveraging technology for seamless transactions.
Education
Associates -
Schoolcraft College
Livonia, MI11.2024
Skills
- Restaurant experience
- Busser
- Bartending
- Serving Experience
- Casual dining services
- Cleaning and sanitation
- Food presentation
- Table management
- Strong leadership
- Server training
- Guest experience optimization
- Operating system management
Timeline
Server
Hopcat
07.2024 - 11.2024
Server/Manager
French Toast Bistro
07.2022 - Current
Server/Bartender
Chili's
03.2022 - 07.2022
Server
Plato's Coney Island Restaurant
08.2018 - 06.2023
Associates -
Schoolcraft College