Jannai Cheeks
Jacksonville
Summary
Driven and customer-focused professional with a background in healthcare administration, client relations, and sales operations. Experienced at building relationships, identifying client needs, and delivering tailored solutions to drive satisfaction and growth. Equipped with knowledge of healthcare compliance and a strong understanding of the patient referral process. Proven ability to communicate persuasively, support cross-functional teams, and manage detailed administrative functions. Seeking to leverage strong interpersonal and organizational skills to build lasting provider relationships.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Contact Representative
Internal Revenue Service (IRS)
12.2024 - Current
- Managed a caseload of 60+ taxpayer inquiries per week, ensuring timely and accurate resolution in line with federal compliance standards.
- Achieved a 95%+ case resolution rate while maintaining service call quality scores above department benchmarks.
- Educated clients on payment options and voluntary compliance.
Administrative Assistant
Happy Children’s Pediatric Dentist and Sedation Center
06.2022 - 12.2024
- Handled scheduling and intake for up to 40 patients daily, maintaining a 98% appointment fill rate through proactive rescheduling and follow-up.
- Played a key role in improving front-desk efficiency, reducing patient wait times by 30% through optimized workflow.
- Supported insurance verification and billing accuracy, helping increase monthly collections by approximately 15%.
- Maintained a patient satisfaction rating of 95%+ in post-visit surveys—demonstrating service excellence and communication effectiveness.
- Prepare and organize patient documents, ensuring compliance with privacy regulations (HIPAA).
Referral Specialist I
Healthcare Support Staffing
11.2021 - 06.2022
- Processed an average of 100+ referrals and authorizations weekly with 99% accuracy, ensuring timely care access for patients.
- Collaborated with over 20 healthcare providers and specialists to coordinate care and increase client retention.
- Recognized by leadership for maintaining top-tier documentation compliance and positive provider feedback..
Education
Bachelors of Science - Health and Human Performance
Albany State University
Albany, GA05.2021
Skills
- Customer Service & Satisfaction
- Information Verification
- Recording & Tracking Data
- Communication
- Analyze Research
- Reporting & Correspondence
- Critical Thinking
- Data Analysis
- Team Collaboration
- Organization
Certification
HubSpot Sales Software Certification HubSpot - 2023
Arch Dental Assisting Certification - 2021
Timeline
Contact Representative
Internal Revenue Service (IRS)
12.2024 - Current
Administrative Assistant
Happy Children’s Pediatric Dentist and Sedation Center
06.2022 - 12.2024
Referral Specialist I
Healthcare Support Staffing
11.2021 - 06.2022
Bachelors of Science - Health and Human Performance
Albany State University
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