Jannatul Ferdousi Silvi
Dhaka
Summary
Career initiated at HSBC, focusing on priority customer service and branch banking operations. Developed expertise in communication and relationship management, consistently achieving high satisfaction among high-net-worth clients. Two years of experience enhanced interpersonal skills and financial product knowledge in a dynamic, customer-centric environment. Ambitious Executive skilled in policy development, performance improvement, and process optimization, seeking to drive business sustainability and growth in a new role.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Meet and Greet Executive (Contractual)
HSBC Bank
05.2023 - 11.2025
- Dealing with high net worth customers
- Assisting customers by providing account-related information and ensuring premium services
- Assisting and simplifying the use of self-service applications such as Telegraphic Transfer (Remittance), Real Time Gross Settlement (RTGS), and PIB (Personal Internet Banking)
Education
BBA - Marketing
East West University
01.2022
HSC -
Cantonment Public School and College
Rangpur01.2015
SSC -
Setabgonj Ideal Academy
01.2013
Skills
- Microsoft Office Suite
- Customer relationship management
- Premium service delivery
- Telegraphic transfer facilitation
- Public relations
Accomplishments
- HSC Scholarship (2015)
- JSC Scholarship (2010)
- Creative Poster Award in Management Project Exhibition (East West University)
- Painting Awards (11)
- Winner of an Essay Competition
References
- Radita Sarah Amrin, Head of Segments, NRB Bank Limited (Former Vice President, HSBC), 01713239685
- Abu Daud Mohammad Safi, Senior Customer Service Executive, International Wealth and Personal Banking – HSBC, 01819128168
Professional Skills - Microsoft Applications
Certified by 10 Minute School, Microsoft Word, Microsoft Excel, Microsoft PowerPoint
Certification
Excel Essentials for Workplace Productivity-UNICEF
Timeline
Meet and Greet Executive (Contractual)
HSBC Bank
05.2023 - 11.2025
BBA - Marketing
East West University
HSC -
Cantonment Public School and College
SSC -
Setabgonj Ideal Academy