Jannatul Munmun
Valley Stream
Summary
Dynamic Store Manager with extensive experience at Metro by T-Mobile, excelling in customer service and problem-solving. Proven track record of enhancing customer satisfaction through effective staff training and mentoring. Skilled in inventory management and fostering strong customer relations, driving sales growth and operational efficiency.
Overview
13
13
years of professional experience
Work History
Store Manager
Metro by T-Mobile
Springfield Gardens, NY
03.2015 - 02.2026
- Oversaw daily operations, ensuring staff compliance with company policies and procedures.
- Resolved customer complaints effectively, enhancing overall customer satisfaction ratings.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Store Manager
Boost Mobile
Baldwin, NY
05.2017 - 04.2018
- Trained and mentored team members to enhance customer service skills and product knowledge.
- Coordinated staff scheduling to maintain adequate coverage during peak hours and events.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Assistant Manager
RadioShack
Whitestone, NY
06.2013 - 04.2017
- Assisted in overseeing daily store operations and staff management.
- Trained new employees on product knowledge and customer service techniques.
- Collaborated with management to implement promotional strategies and increase sales.
- Monitored inventory levels and coordinated restocking efforts to ensure product availability.
- Resolved customer inquiries and complaints, enhancing overall customer satisfaction.
- Developed training materials to improve team performance and service quality.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Increased sales through effective merchandising strategies and targeted promotions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Bachelor of Science - Food And Nutrition
University of Dhaka
Dhaka , Bangladesh 06.2017
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Languages
English
Professional Working
Hindi
Full Professional
Urdu
Full Professional
Bengali
Full Professional
Timeline
Store Manager
Boost Mobile
05.2017 - 04.2018
Store Manager
Metro by T-Mobile
03.2015 - 02.2026
Assistant Manager
RadioShack
06.2013 - 04.2017
Bachelor of Science - Food And Nutrition
University of Dhaka