Jannelle Clayton

• Supervised new employee orientation training and annual training.
• Selected and assigned instructors to conduct specific training programs.
• Maintained student records, rosters, and evaluations.
• Conducted data entry into the Learning Management System
• Met critical deadlines
• Plan, schedule, and coordinate employee training programs
• Work with managers to identify training needs
• Prepare and distribute training materials and manuals
• Track employee training records and completion
• Coordinate onboarding and orientation for new employees
• Communicate training schedules to staff and instructors
• Manage training logistics such as rooms, equipment, and online platforms
• Maintain training databases and reports

• Controls all persons entering and leaving the facility secure perimeter by ensuring positive identification and verifying their permission to enter or leave.
• Controls all internal movement of staff and inmates by remote operation of gates and doors.
• Communicates over the facilities telephone, intercom and radio systems with staff, the public, visitors and other agencies
• Monitors the facilities emergency system’s alarm panels and responds appropriately.
• Issues and receives equipment, keys and other items according to Core Civic Policy and Procedure.
• Ensures all shift paperwork is accurately completed and forwarded to the appropriate staff
• Maintains sanitation standards
• Reports unauthorized movements, emergency situations or unusual activities to designated personnel for response. Dispatching Correctional Officers, fire, and medical assistance as necessary.
• Identifies and reports existing and potential safety hazards and security threats, disturbances, and irregularities to the shift supervisor.

• Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
• Enforced detainee behavior management protocols and wrote incident reports for infractions.
• Supervised detainees during day-to-day activities.
• Inspected cells and conducted random searches of common areas.
• Promoted safety, order and functionality of correctional facility.
• Maintained records and logs of man hours, materials and equipment used.
• Attended regular trainings and maintained appropriate certifications.
• Maintained daily logs of shift activity.
• Transported detainees to med runs/ hospital watches
• Supervised detainees during meals, visits, recreation, telephone calls and shower time.

• Examined incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement.
• Supervising and assigning job duties to detainee workers along with providing proper feedback.
• Gained complete understanding of duties and job tasks for each shift, prioritizing those requiring immediate completion.
• Organized efficient daily work plans based on oral instructions and written directions to meet challenging deadlines.
• Counted inventory stock every month for monthly inventory of the commissary and reported totals to supervisor for auditing.
• Used Offender Management Systems to create orders, returns, post phone time, pay detainees, and research commissary orders
• Maintain a strong rapport with internal, and external customers, as a trusted source for commissary needs.
• Maintaining tool and key control.
• Ensure detainee workers are working with proper safety practices at all times.

• Supervise and train incarcerated workers in all aspects of receiving, shipping, and distributing freight

• Managing and prioritizing responsibilities to meet critical deadlines

• Process sales, returns, researching offender trust accounts using Trust Accounting System (TAS)

• Complete worker evaluations based on worker performance

• Ensuring all workers are using safe work practices

• Maintaining inventory control along with receiving inventory into the system and creating purchase orders

• Providing excellent customer service to customers along with problem resolution

• Experience training and operating pallet jacks, electric pallet jacks, and forklifts

• Ability to work through problems and find the correct solution

• Working with incarcerated workers to develop work skills

• Helping support daily management of pack department
• Fully understanding workflow and daily production goals
• Assigning job duties to 30+ associates
• Tracking and reporting of ATS/labor hours
• Maintaining constant workflow to allow for continuous production
• Assisting the floor as an associate resource, training associates, and verifying SOP compliance
• Ensuring successful area performance through tracking, reporting, and providing feedback for associate performance
• Maintaining strict deadlines for delivery of customer shipments
• Identifying and addressing safety hazards in the workplace
• Training associates on proper workplace safety practices
• Trained and mentored new personnel hired to fulfill various roles.
• Traveled to various locations to train new process assistants on the2ir roles
• Communicated with participants effectively, delivering positive and constructive feedback with clarity and fairness.

• Responsible for open and close of shift

• Assigning job duties to 12+ associates

• Maintaining labor percentages

• Managing customer issues with the highest quality of services

• Training and motivating both new and old associates

• Responsible for handling large amounts of cash

• Providing excellent customer service to all customers

• Providing feedback to associates

• Ensuring all associates are using safe work practices

• Order and accounting for all inventory