Jannelle Warren
Hemet,CA
Overview
23
23
years of professional experience
1
1
Certification
Work History
Office Assistant/Supervisor
Affordable Handyman / Accurate One
10.2012 - Current
- Developed highly-empathetic client relationships and earned reputation for exceeding sales goals
- Verified that information in the computer system was up-to-date and accurate
- Compiled statistical information for special reports
- Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers
- Verified and logged in deadlines for responding to daily inquiries
- Scheduling invoicing, marketing
Insurance Verifier/Collections
Mirage Endoscopy Surgical Center
02.2012 - 09.2012
- Thoroughly investigated past-due invoices and minimized number of unpaid accounts
- Recorded and filed patient data and medical records
- Carefully reviewed medical records for accuracy and completion as required by insurance companies
- Assigned additional diagnosis codes based on specific clinical findings (laboratory, radiology, and pathology and tests ordered by the attending physician)
- Monitored shared email in-boxes and ensured inquiries were addressed
- Accurately entered procedure codes, diagnosis codes and patient information into billing software
- Acted as a liaison between the business department, billers, and third-party payers in resolving billing and reimbursement accuracy
- Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information
- Collections
Front Office Supervisor/Referrals
Cris Armada DO and Robert Williams DO
04.2001 - 03.2004
- Prepared for HIPAA and JCAHO reviews ensuring required brochures and pamphlets were available to patients in clinic
- Assigned additional diagnosis codes based on specific clinical findings (laboratory, radiology, and pathology reports) in support of existing diagnoses
- Acquired insurance authorizations for procedures and tests ordered by the attending physician
- Thoroughly investigated past due invoices and minimized number of unpaid accounts
- Maintained all confidential personnel files, licensing, and CPR compliance records
- Organized, updated, and maintained over patient charts
- Supervised front office of 8 employees, referrals, patient registration
- Insurance batching; updating demographics
- OSHA compliant
Education
GED - general
Santa Fe Springs High School
Santa Fe SpringsContinuing Education for Supervisors -
Rockhurst University
Phlebotomy -
US College
Skills
- Disease specialization proficiency
- Referrals
- Healthcare billing proficiency
- Collections
- Medical assisting specialist
- Insurance verifier
- Strong medical ethic
- Counsel patient regarding health benefits
- Strong clinical judgment
- Patient registration
- Computerized charting specialist
- Maintain strict confidentiality
- Problem resolution ability
- Knowledge of HMOs, MediCare and Medi-Cal
- Medical manager software
- Extensive medical terminology knowledge
- Managed care contract knowledge
- STD counseling and care awareness
- Electronic medical record (EMR) software
- Familiarity with disease management programs
- ICD-9 coding
- Patient/family focused
- CPT and HCPCS
- Practiced in sterilization techniques
- HIPAA compliance
- Chart preparation/filing aptness
- CPR/BLS certified
- Medical coding capability
- Competency in procedure development
Certification
CPR
References
Helen Salcido, So Calif Gas Co – Pipeline Integrity Team Lead, 323-806-1567, ULVMom@msn.com
Timeline
Office Assistant/Supervisor
Affordable Handyman / Accurate One
10.2012 - Current
Insurance Verifier/Collections
Mirage Endoscopy Surgical Center
02.2012 - 09.2012
Front Office Supervisor/Referrals
Cris Armada DO and Robert Williams DO
04.2001 - 03.2004
GED - general
Santa Fe Springs High School
Continuing Education for Supervisors -
Rockhurst University
Phlebotomy -
US College
CPR
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