Jannet Arenas
New Bedford,MA
Summary
Dynamic professional with extensive experience in customer service and team collaboration at COTRAFA COOPERATIVA FINANCIERA and SALUDCOOP Proven ability to resolve issues promptly while maintaining attention to detail. Skilled in report generation and employee training, consistently enhancing operational efficiency and customer satisfaction. Committed to delivering exceptional service and fostering a positive work environment.
Overview
31
31
years of professional experience
Work History
School Custodian
School Department
New Bedford, MA
09.2024 - Current
- Disinfected and maintained cleanliness of all teachers' offices and restrooms, cafeteria, stairwells, library, hallways, and additional shared areas in school.
Tags Operator
Richline Group
TAMARAC, Florida
12.2022 - 05.2024
- Provided support to other departments as needed, such as assisting with stock replenishment on sales floor.
- Maintained production and quality documentation.
- Demostrated proficiency in operating tags software to print lables with the requirements demanded by each customer
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Produced quality products by palletizing, packaging and assembling finished items.
- Set up and operated production machinery according to specific standards and protocols of company.
- Looked through work orders to determine type and quantity of materials needed for each production batch.
Operator
Joseph Abboud Manufacturing Corparation
New Bedford, MA
05.2017 - 05.2022
- Ironing the pockets and sleeves of men's suits
- Trained new operators in the use of ironing machines
Costumer Service
Salud Coop
Medellin, Antioquia
10.2014 - 05.2016
- Greeted patients and provided friendly customer service.
- Greeted patrons and provided excellent customer service.
- Provided customer service assistance when required.
- Created detailed reports of customer service interactions.
- Created reports summarizing customer service activities.
- Provided customer service assistance as needed.
- Resolved customer service issues in a timely manner while providing excellent customer service at all times.
- Provided excellent customer service at all times.
- Greeted customers and provided exceptional customer service.
- Greeted guests and provided customer service support.
- Followed company policies regarding customer service standards.
- Provided customers with friendly customer service.
- Answered incoming calls and provided customer service.
Manager's Assistant
COTRAFA COOPERATIVA FINANCIERA
Medellin, Colombia
08.1994 - 07.2014
- Checked customers' identification when necessary in compliance with anti-money laundering regulations.
- Processed loan applications and verified documentation for accuracy.
- Identified potential fraud cases and reported them to the supervisor.
- Informed customers about new products or services available through the bank.
- Utilized various software programs including Microsoft Office Suite for data entry purposes.
- Received telephone calls from customers regarding their accounts or services provided by the bank.
- Explained banking procedures and regulations to customers accurately.
- Performed general clerical duties such as filing documents related to customer accounts.
- Resolved customer complaints or escalated them to the appropriate personnel as needed.
- Processed wire transfers in accordance with established policies and procedures.
- Provided account information and answered customer inquiries in a timely manner.
- Monitored account activities for suspicious patterns that could indicate fraudulent activity.
- Adhered to all applicable laws, regulations, policies, and procedures relating to financial services.
- Assisted customers with deposits, withdrawals, transfers, and other banking transactions.
- Provided excellent customer service by responding promptly to requests or inquiries.
Education
Marketing Management - Marketing
ESCOLME
Colombia11-2003
High School Diploma -
Colegio El Rosario
Colombia11-1990
Skills
- Customer service
- Problem solving
- Active listening
- Multitasking and organization
- Timely paperwork completion
- Employee training
- Work order interpretation
- Attention to detail
- Team collaboration
- Time management
- Report generation
Languages
Spanish
Professional
English
Limited
Timeline
School Custodian
School Department
09.2024 - Current
Tags Operator
Richline Group
12.2022 - 05.2024
Operator
Joseph Abboud Manufacturing Corparation
05.2017 - 05.2022
Costumer Service
Salud Coop
10.2014 - 05.2016
Manager's Assistant
COTRAFA COOPERATIVA FINANCIERA
08.1994 - 07.2014
Marketing Management - Marketing
ESCOLME
High School Diploma -
Colegio El Rosario
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