Janneth Mendoza

• Provided positive first impressions to welcome existing, new, and potential customers.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Followed up with vendors and customers to resolve delivery orders quickly.
• Processed returns and troubleshot issues with specific appliances, supporting product re-selection process.
• Addressed customers with positivity and professionalism, guiding towards ultimate purchase decision with balance and deliberation.
• Worked with members of other departments to support cohesive shopping experiences.
• Maintained comprehensive knowledge of appliance specifications, brands based on price range, features and customer space needs.
• Learned specifications, advantages and disadvantages to over 30 competing brands to make best recommendation to individual customers

Travel to multiple High schools of the RGV to offer orchestra instruments to new students. Work with customers to find their need. Create solutions and ensure a smooth sales process. Will work to find new sales leads, through business directories and client referrals.

• Greeted customers with smile and provided friendly, knowledgeable service.
• Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
• Directed ticket holders to seats and facility locations.
• Worked with other staff members to facilitate smooth flow of operations.