Jannetta Lamourt

With Creative Circle 360.

• Write copy across all health insurance letters, website, landing pages, blog posts, and printed brochures/marketing collateral; proofread and copy-edit all content before submitting it to the marketing managers for final review and posting; assist with updating and editing existing copy for SEO, and updating meta-data as needed; prioritize and manage a shifting workload; and ensure deadlines are met.
• Experienced with Adobe Workfront for handling documentation and workflows.
• Identified areas where additional information was required, or existing material could be streamlined or clarified.
• Maintained records of edits made on documents using tracking software programs.
• Utilized Health Literacy Advisor (HLA) software to evaluate document readability.
• Collaborated with writers and other editors to ensure content quality.
• Edited documents and assessed copy for grammar issues, delivering error-free materials to clients.

• Responsible for preparing and conducting a variety of training programs
• Topics include Internet literacy, Microsoft digital literacy, Internet 101, SharePoint and Office 365 Cloud-Connect, and business English concepts
• General Duties: Providing user training and supportive webinars for clients and preparing training material and classroom agendas
• Providing value to clients through services ranging from advisory and strategic consulting, program and project management, business process re-engineering, website design, and digital and social media strategy on multiple short or mid-term projects
• Obtained and organized manuals, guides and visual materials for development and training purposes.
• Created and offered additional materials to enhance training.
• Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.

• Teaching adult students the knowledge and skills they need to prepare them for a career working for or running a business
• Microsoft Office 0365 Specialist (MOS) Certifications
• Intuit QuickBooks and other business applications
• Includes ESL
• Provided technical instruction to students on a variety of software applications.
• Evaluated student assignments using established criteria while providing constructive feedback.
• Prepared course objectives to follow school's curriculum standards established by school and state.
• Maintained detailed records of student progress and attendance throughout course duration.
• Applied variety of instructional resources to meet needs of students with varying backgrounds and learning styles.

• Developed vision, strategy, and plans for communications outreach and stakeholder engagement, including messaging development, executive platform, public policy engagement, social media, and internal communication/organizational development
• Designed visuals and drafted messages for the medical communications company website, communicating the emphasis and services provided to potential biotechnology clients
• Identified key publications and drafted a white paper for senior management, distilling ten key objectives describing the company’s offers
• Ensured key messages were embedded in strategic publications published on the medical education company site
• Defined strategic outline on the human microbiome white paper, including suggested opportunities for other biotechnology companies to participate in microbiome research and biobanking

• Company Overview: Apple Certified Mac Technician (ACMT) / Apple Certified iOS Technician (ACiT)
• Trained customers on various backgrounds and use levels for personal/business Apple technology clearly and engagingly
• Provided technical support on standard Apple applications and hardware
• Apple Certified Mac Technician (ACMT) / Apple Certified iOS Technician (ACiT)

• Company Overview: [Biopharmaceutical]
• Developed and implemented a more streamlined communication system through 36 one-on-one interviews with Biotech CEOs and venture capital management to get feedback on the company's oncology and immunology pipeline
• Analyzed existing portfolio to develop advice for acquisition, divestment, and development opportunities
• Drafted a communication plan for senior management to align the organization’s focus at every level
• Drafted issues management paper to assist senior management in communicating with external stakeholders, positioning the rationale of a recent acquisition that provided valid reasoning for why a non-oncology acquisition fits with an overall strategy
• [Biopharmaceutical]

• Managed marketing and advertising campaigns across broadcast, digital, and media outlets.
• Compiled monthly analytics reports to measure website traffic, engagement levels, and ROI.
• Collaborated with internal teams, such as design and web developers, to ensure the accuracy of content delivery.
• Created content for social media platforms to engage audiences and boost visibility.
• Generated ideas for creative content that resonates with target audience segments.