Jannette Burgess
Petersburg
Summary
Top-performing and customer service oriented professional with strong leadership skills. Capable of multi-tasking and prioritizing workloads to ensure timely delivery. Maintains courteous and professional working relationships with employees at all levels of the organization. Accustomed to handling information that is sensitive and confidential.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Authorization Clerk
Grant Memorial Hospital
Petersburg, WV
11.2022 - Current
- Processed patient authorization requests efficiently to ensure timely care delivery.
- Trained new staff on authorization procedures and best practices for compliance.
- Implemented process improvements that enhanced workflow efficiency in the authorization department.
- Monitored changes in insurance regulations to maintain up-to-date knowledge and compliance.
- Verified insurance coverage and eligibility for various medical services.
- Maintained accurate records of authorizations using electronic health record systems.
- Collaborated with healthcare providers to resolve authorization discrepancies promptly.
Supervisor / Back-up Manager
Pilgrim’s Pride / JBS
Moorefield, WV
05.2003 - 07.2019
- Supervised 235 employees, documented information, answered inbound phones, and placed outbound calls.
- Completed end of day paperwork, summarized data, and met various deadlines.
- Built relationships and stayed attentive to employees by motivating them to succeed and improve.
Certified Nursing Assistant (CNA)
EA Hawse Nursing Home
Baker, WV
06.2000 - 05.2003
- Trained new hires, took vital signs, and succeeded in fast-paced atmosphere.
- Assisted residents with activities of daily living.
- Maintained accurate records of resident care, condition, progress, and concerns.
Certified Nursing Assistant (CNA)
Sunnyside Nursing Home
Harrisonburg, VA
03.1994 - 01.2000
- Responded appropriately to the physical, emotional, and developmental needs of the residents.
- Assisted with medication administration and met the needs of all assigned patients.
- Promoted positive relationships with patients, families, management, and staff.
Education
Associate of Science Degree - Health Sciences – Medical Office and Billing Specialist
Ultimate Medical Academy
01-2021
Adult, Infant, Child CPR & AED Certified
New Life CPR
01-2021
Skills
- Medical Practice Management Systems
- Medical Terminology
- Medical Records
- HIPAA Compliance
- Insurance Verification
- Insurance Claim Processing
- Reimbursement Processing
- Revenue Cycle Management
- Medicare / Medicaid Government Payers
- Third Party Payers
- CPT & ICD-10 Coding
- Medical Billing
- Medical Office
- Medical Administrative
- Patient Registration
- Data Entry
Certification
- Ultimate Medical Academy | HIPAA Essentials for Healthcare Professionals Certificate.
- Skype Telecommunications Application.
- Microsoft Word, Excel, PowerPoint, and Outlook; Typing Speed: 55 WPM.
Awards
High Academic Honors Recognition / Dean’s List.
Timeline
Authorization Clerk
Grant Memorial Hospital
11.2022 - Current
Supervisor / Back-up Manager
Pilgrim’s Pride / JBS
05.2003 - 07.2019
Certified Nursing Assistant (CNA)
EA Hawse Nursing Home
06.2000 - 05.2003
Certified Nursing Assistant (CNA)
Sunnyside Nursing Home
03.1994 - 01.2000
Adult, Infant, Child CPR & AED Certified
New Life CPR
Associate of Science Degree - Health Sciences – Medical Office and Billing Specialist
Ultimate Medical Academy