Sheanna Whitehawk
Safeway
Yakima,WA
9
years of professional experience
Well-rounded professional with 3 years of combined management and patient care industry experience. Possess customer service experience necessary to increase customer confidence and loyalty by providing courteous and prompt service in a friendly manner. Maintain and assure patient privacy and confidentiality. Ordering department products and stocking. Able to assist in all aspects of department in cooking different types of food
Work History
Deli Clerk/Manager
2 Years 9 Months- Sliced meat and cheese for customers
- Cook for hot case and colds
- China cooks assistant
- Assistant manager
- Manager
- Order and put out freight
- Provided customer service
Office Assistant
9 Months- Faxed orders to physicians and uploaded orders into system.
- Uploaded missed visits into systems
- Uploaded new patients agreements for care into system
- Kept supply room stocked
- Assisted other co-workers when they needed help
Manager / Person In Charge (PIC) / Customer Service
1 Year 6 Months- Supervise and train 10 employees, handle audits, and fill out necessary shift paperwork.
- ▪ Take incoming calls, upsell and promote items, identify customer needs, provide resolutions to problems, and
- follow established procedures.
- ▪ Complete daily operational tasks including opening and closing the establishment.
- ▪ Communicate store priorities and delegated tasks.
In Home Health Aid / Caregiver
2 Years 10 Months- Took and recorded vital signs, administered medication, helped with range of motion exercise defined by the plan of care, and documented observed changes in condition or behavior.
- Scheduled appointments, ordered medications and sent faxes when needed.
- Worked with diverse patient populations including elderly and those with Alzheimer’s and Dementia.
- Maintained the security and confidentiality of patient information at all times.
Resident Assistant / Home Care Aide
5 Months- Provided personal care assistance to residents – personal hygiene, feeding, and mobility.
- Maintained accurate and detailed records of resident’s care including condition, progress, and concerns.
- Complied with policies and procedures and abided by HIPAA guidelines to protect privacy.
- Observed, reported, and documented resident conditions and activities.
Deli Clerk / Customer Service
9 Months- Provided customer service, including greeting customers and answering questions.
- Upsold products, prepared and stocked deli items, and documented food temperatures daily.
- Worked as part of a team and interacted with diverse customers and staff members.
- Followed policies as they related to customer confidentiality.
Education
HIPAA Essentials for Healthcare Professionals Certificate
Associate of Science Degree - Health Sciences – Medical Office and Billing Specialist
High School Diploma
Skills
Medical Practice Management Systems
Medical Records
HIPAA Compliance
Insurance Verification
Reimbursement Processing
Medicare / Medicaid Government Payers
Third Party Payers
Medical Office
Patient Registration
Ordering Affresh system
Stocking freight
Cooking fried and China food
Managing employees and production
Accomplishments
- High Academic Honors Recognition / Dean’s List / Honor Roll.
ADDITIONAL EXPERIENCE
- McDonald’s – Selah, WA | Crew Member / Customer Service 11/2015 – 04/2017
- Stay-at-Home Parent – Selah, WA | Homemaker 09/2014 – 11/2015
- Ranstad/Whirlpool – Yakima, WA | Customer Service Representative 09/2013 – 09/2014
Timeline
Deli Clerk/Manager
Safeway
12.2023 - CurrentRead More
Office Assistant
Astria Home Health & Hospice
03.2023 - 12.2023Read More
Manager / Person In Charge (PIC) / Customer Service
Safeway
09.2021 - 03.2023Read More
In Home Health Aid / Caregiver
Fieldstone Memory Care
09.2018 - 07.2021Read More
Resident Assistant / Home Care Aide
Brookdale Assisted Living
04.2018 - 09.2018Read More
Deli Clerk / Customer Service
Safeway Inc.
07.2017 - 04.2018Read More
Ultimate Medical Academy
HIPAA Essentials for Healthcare Professionals Certificate
Read More
Ultimate Medical Academy
Associate of Science Degree from Health Sciences – Medical Office and Billing Specialist
Read More
White Swan High School
High School Diploma
Read More