JANNICE BANKS
DALLAS,TX
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
9
9
years of professional experience
Work History
WIC Customer Service Representative
City of Dallas
04.2022 - Current
- Provided excellent customer service to a diverse population, fostering trust and rapport with clients.
- Streamlined appointment scheduling for clients, improving overall office efficiency.
- Improved program efficiency through meticulous data entry of client information while adhering to strict confidentiality policies.
- Assisted in developing informative materials for clients to better understand WIC benefits and guidelines.
- Participated in ongoing trainings and workshops to stay current on best practices within the field of public health nutrition support programs.
- Enhanced client satisfaction by providing efficient and accurate WIC services.
- Contributed positively to a collaborative team atmosphere by effectively communicating with colleagues and supervisors, sharing knowledge and providing support when needed.
- Resolved issues promptly and professionally, demonstrating empathy towards clients'' unique circumstances.
- Ensured compliance with federal and state regulations, maintaining accurate documentation at all times.
- Educated participants on the importance of proper nutrition and supported them in making healthier lifestyle choices.
- Updated client information regularly within the database system to ensure accurate recordkeeping.
- Processed WIC applications and determined eligibility for program participation, ensuring families received proper assistance.
- Processed and certified documents for accuracy and compliance with government regulations.
- Assisted clients with accurate eligibility form, application and document completion.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Assisted clients with completion of applications and paperwork.
Clinical Receptionist
Dallas Medical Physicians Group
04.2018 - Current
- Maintains patient and company privacy by handling sensitive information with care and HIPAA compliancy
- Maintain office appearance, creating a warm, clean, and respectable environment
- Obtains referrals, follow up appointments
- Manages appointments of patients and physicians
- Registers new patients and updates existing patient information using approved and protected databases
- Completes other duties and special projects as assigned
Preschool Teacher
Small Wonders Child Development Center
01.2021 - 11.2022
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Boosted children''s social development by promoting positive interactions among peers through group activities and collaborative projects.
- Strengthened communication skills among preschoolers through daily dialogue practice during circle time sessions.
- Monitored students' academic, social, and emotional progress and recorded in individual files
- Evaluated student performance regularly through observation, assessment tools, and parent-teacher conferences to ensure academic growth was being achieved consistently across all areas of development.
- Assisted in the assessment of each student''s abilities, tailoring instruction to meet individual needs and learning styles.
- Improved student behavior by implementing effective classroom management strategies and establishing clear expectations for conduct.
- Allowed for ample outdoor discovery time in schedule each day.
- Fostered safe and inclusive classroom environment, allowing students to express themselves freely and respectfully.
- Promoted physical health through organized outdoor play and activities, supporting overall well-being.
- Enhanced literacy skills with storytelling sessions, capturing students' imaginations and interest in reading.
- Improved learning with well-structured lesson plans that made complex concepts easier for preschoolers to understand.
- Fostered independence in students by encouraging self-help skills and personal responsibility.
- Implemented innovative teaching methods to engage students, making learning more interactive and fun.
Bus Driver
Dallas County Independent School District
11.2017 - 03.2017
- Performed pre-trip/post trip safety inspections by maintaining daily vehicle inspection logs and utilizing2-way radio communication for dispatching purposes
- Planned routes and effectively executed picking up and dropping off students on time
- Demonstrated healthy relationship building skills with parents, students, and school district at large
- Maintained appropriate bus behavior by ensuring students were safe, following all safety rules and no bullying of each other
Teacher Assistant
Oak Leaf Kids Academy
09.2015 - 09.2016
- Planned and conducted activities to develop social and emotional learning of the students based on students’ needs
- Supported classroom teacher in developing and implementing appropriate curriculums
- Modified curriculums for special need students based upon a variety of instructional technologies addressing behavioral and learning issues
- Effectively communicated with students, parents, lead teacher, and school officials
Education
High School Diploma - General Studies
Susan Miller Dorsey High School
Los Angeles, CA06.1999
Skills
- 20 years of providing customer service experiences
- Clerical and secretarial knowledge and application
- Computer literacy skills: MS Office & Outlook proficiency
- Strong interpersonal skills with professionals, vulnerable populations, and larger community
Timeline
WIC Customer Service Representative
City of Dallas
04.2022 - Current
Preschool Teacher
Small Wonders Child Development Center
01.2021 - 11.2022
Clinical Receptionist
Dallas Medical Physicians Group
04.2018 - Current
Bus Driver
Dallas County Independent School District
11.2017 - 03.2017
Teacher Assistant
Oak Leaf Kids Academy
09.2015 - 09.2016
High School Diploma - General Studies
Susan Miller Dorsey High School
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