Jannie Cobbs
New York,NY
Summary
Clinic Manager at MiDoctor Urgent Care with a proven track record in operational efficiency and patient care quality. Skilled in employee training and HIPAA compliance, I foster strong patient relationships while enhancing team performance. Successfully implemented policies that improved patient flow and satisfaction, ensuring a positive experience for all.
Overview
6
6
years of professional experience
Work History
Clinic Manager
MiDoctor Urgent Care
07.2020 - Current
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Created opportunities for cross-training employees so they could better understand different roles within the organization leading towards improved teamwork.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
Medical Assistant
Damian Family Care Center Inc
03.2020 - 07.2020
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
Tax Preparer
Liberty Tax Service
11.2019 - 03.2020
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
Medical Assistant
BROOKLYN FAMILY MEDICINE
02.2019 - 11.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Education
MEDICAL ASSISTANT
MANHATTAN SCHOOL OF COMPUTER AND TECHNOLOGY
Brooklyn, NY01-2019
High School Diploma -
MORRIS HIGH SCHOOL
The Bronx, NY08-2000
Skills
- Administrative leadership
- HIPAA compliance
- Clinical management
- Employee training
- Operations management
- Employee recruitment
- Scheduling appointments
- Patient care coordination
- Scheduling
- Back office
- Urgent care
- Patient flow
- Vendor relations
- Employee performance evaluations
Timeline
Clinic Manager
MiDoctor Urgent Care
07.2020 - Current
Medical Assistant
Damian Family Care Center Inc
03.2020 - 07.2020
Tax Preparer
Liberty Tax Service
11.2019 - 03.2020
Medical Assistant
BROOKLYN FAMILY MEDICINE
02.2019 - 11.2019
MEDICAL ASSISTANT
MANHATTAN SCHOOL OF COMPUTER AND TECHNOLOGY
High School Diploma -
MORRIS HIGH SCHOOL
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