Janniel Cedeno
Summary
Skilled In Computer Concepts experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service.
Overview
4
4
years of professional experience
Work History
Certified Inspector
Makita
08.2023 - Current
- Took photographs to document conditions.
- Drafted detailed reports on findings of inspections.
- Used hand tools and gauges to take measurements.
- Inspected Drills, grinder and blower facilities.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Has fixed damaged tools that don't work and the ones that are damaged.
AssemblerAssembler
EnerSys
03.2021 - 08.2023
- Has consistently met production targets, by building, wiring, and programming status monitors for 120 power supply and FPE units daily
- Has effectively tested the units for hardware and software defects, While meeting proper quality control standards.
- Has tested/programmed modems for the power supply making sure it had connection while pinging them, troubleshooted them as well on linux.
Customer service, Customer Service Representative
CVS
01.2020 - 03.2021
- Handled customer transactions while providing excellent customer service face to face and on the phone, and maintaining a clean store environment.
- Took ownership of customer issues and followed problems through to resolution.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Supervised employees and assessed performances to determine training needs.
Education
High school diploma -
Dacula High School
Diploma - Cyber Security
Gwinnett Technical College
Lawrenceville, GA05.2025
Skills
- Provide great Customer Service
- Quality Assurance Standards
- Pc Troubleshooting
- Virtual labs (CompTIA Test-out) (VirtualBox)
- Basic command functions
- Knowledge with Pc hardware and Software
- Program and test modems
- Knowledge with storage, networking, mobile devices
Languages
English
Spanish
Timeline
Certified Inspector
Makita
08.2023 - Current
AssemblerAssembler
EnerSys
03.2021 - 08.2023
Customer service, Customer Service Representative
CVS
01.2020 - 03.2021
High school diploma -
Dacula High School
Diploma - Cyber Security
Gwinnett Technical College