Janorah Goodlow
Converse,TX
Summary
Industrious Pharmacy Technician with experience in various pharmacy settings. Leverages clinical and intravenous skills to support efficient and compliant pharmacy operations. Delivers meticulous formulation, courteous patient support and exceptional inventory management.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Bank Sales and Service Representative III
USAA Federal Savings Bank
San Antonio, TX
10.2023 - Current
- Handle inbound member calls in a fast-paced contact center environment
- Use effective communication, probing questions, and critical thinking skills to identify member needs and provide relevant solutions, which may include offering banking products
- Ability to manage multiple tasks, such as efficiently navigating between systems and resources.rces.ces
- Develop banking product knowledge to attract new members and expand relationships with current members through product acquisition
- Advise and educate members on available USAA digital tools and resources to improve the user experience
- Provide outstanding member service by demonstrating empathy, active listening, and professionalism
- Apply strong time and call management skills in assisting members with banking needs
- Embrace continuous improvement and development through coaching and collaboration with the manager and team members
Pharmacy Technician
Brooke Army Medical Center
Fort Sam Houston, TX
12.2019 - 11.2021
- Perform a full range of pharmacy technician procedures
- Perform pharmaceutical dispensing duties including filling new outpatient prescriptions, refilling prescriptions, and entering orders into databases
- Perform information consultation duties including supporting new and refill prescriptions, supporting patient requests, supporting physician’s requests, monitoring for drug interactions, and reporting adverse drug reactions
- Perform quality improvement duties including performing drug storage inspection, reviewing expired supplies, and producing error and workload reports and documentation
- Perform supply process duties including placing new orders, stocking/restocking shelves, inventory maintenance, producing not in stock reports
Pharmacy/IV Technician
PharMerica
Columbia, MD
10.2016 - 02.2017
- Prepared STAT Medications for dispense
- Utilized TCG machine to package various drugs simultaneously
- Effectively prepared IV Kits for multiple patients
- Maintained a sterile environment for IV Preparations
- Communicated with various nursing facilities regarding medication orders
- Took inventory of drugs on hand and disbursed
- Generated emergency medication kits
Pharmacy Technician
PharMerica
San Antonio, TX
09.2014 - 07.2015
- Verify patient data and affix labels to blister packs
- Fill prescriptions and assist pharmacist with final verification of patient, medication, and dosage
- Manifest drugs for totes to deliver to various facilities
- Process prescription request according to instructions
- Prepackage medication for dispensing according to government regulations
- Pharmaceutical calculations and non-sterile compounding
- Record/maintain records of medication lot numbers and expiration dates
- Coordinate accurate and timely delivery of medication to patients
- Assist pharmacist with final checking of filled prescriptions
- Responsible for proper storage and accurate filling of controlled substances
- Facilitate pharmacy management in maintaining functional inventory practices that might include receiving and rotating medication NDC numbers to reflect new manufacturer
- Inspect equipment for accurate calibration and cleanliness
- Assist in maintaining a safe and clean work environment
Cashier/Sales Associate
Polo Ralph Lauren
Dumfries, VA
11.2011 - 03.2014
- Verified checks and credit cards for customer identification
- Maintained accuracy with speed on register
- Trained new employees on cash register and other duties
- Assisted customers with locating various store items
- Explained sales coupons and receipts to customers
- Assisted other department with sales, clothing, and store maintenance
Education
Biology
Howard University
09.2022
Pharmacy Technician Program -
Northern Virginia Community College
06.2014
American School of Nursing and Allied Health
01.2014
Skills
- Inventory (five years)
- Additional Information
- Relevant Skills
- Prescription Processing
- Medication Calculations
- Pharmaceutical Terminology
- Proper Handling of Controlled Substances
- Rotating NDC Numbers
- Medication Inventory
- Maintain Medication Manifest
- Compliance with Government Regulations
- Team Worker
- Excellent Interpersonal and Communication Skills
- Troubleshooting Malfunctioning Equipment
- Aseptic Techniques
- Ordering and Stocking Medications
- Recordkeeping and Documentation
- Data Entry
- Workflow Optimization
Certification
- Certified by the Pharmacy Technician Certification Board (PTCB)
- Certified Pharmacy Technician (CPhT)
- Certified Sterile Products Certification Course, NPTA - 2016
Timeline
Bank Sales and Service Representative III
USAA Federal Savings Bank
10.2023 - Current
Pharmacy Technician
Brooke Army Medical Center
12.2019 - 11.2021
Pharmacy/IV Technician
PharMerica
10.2016 - 02.2017
Pharmacy Technician
PharMerica
09.2014 - 07.2015
Cashier/Sales Associate
Polo Ralph Lauren
11.2011 - 03.2014
Biology
Howard University
Pharmacy Technician Program -
Northern Virginia Community College
American School of Nursing and Allied Health
- Certified by the Pharmacy Technician Certification Board (PTCB)
- Certified Pharmacy Technician (CPhT)
- Certified Sterile Products Certification Course, NPTA - 2016
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