JOSE MARQUEZ
HUNTERSVILLE,NC
Summary
Graduate of DeVry University with Bachelor of Science in Business Administration with an emphasis on Healthcare Management. Responsible Medical Verification Specialist experienced determining benefits and eligibility. Excellent data entry skills and telephone etiquette. Experienced with Microsoft Office. Excellent research, time management and problem solving skills. Highly organized and efficient, with the ability to manage multiple projects and consistently meet deadlines.
Overview
24
24
years of professional experience
Work History
Mail Services Associate
The Millennium Group
Charlotte, NC
11.2021 - Current
- Coordinated cross-functional communication to streamline processes and enhance team collaboration across departments.
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues with precision.
- Managed inventory systems to maintain accurate stock levels and optimize supply ordering processes.
- Implemented effective tracking measures for documentation, ensuring compliance with company standards and regulations.
- Completed physical inventory counts each month.
Rideshare Driver
Uber
Charlotte, North Carolina
04.2021 - Current
- Used advanced driving techniques to better improve time management and safety.
- Operate personal vehicle in a safe manner, and maintain professional appearance and rider comfort.
- Provide passengers with information about the local area, points of interests and advise on restaurants and hotels.
- Assisted disabled and special needs passengers
- Maintained an above average 4.97 rating.
Customer Service Representative (Contract)
Randstad
Charlotte, NC
10.2020 - 04.2021
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Entered customer interaction details in databases to track requests, document problems and record solutions offered.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Billing Authorization Specialist
Kindred Hospice
Mooresville, NC
04.2019 - 10.2020
- Individually responsible for verifying Medicaid Hospice eligibility of benefits and eligibility for all Medicaid patients across over 35 states and approximately 450 different branches. Required Knowledge and understanding of each state's different Medicaid procedures.
- Managed Investigation of eligibility by phone.
- Maintained documentation of inquiries.
- Safeguard, Uphold HIPPA rights, privacy laws.
- Functioned as a member of a team providing cross coverage for peers.
Mailroom/Inventory Clerk
AAA Carolinas
Charlotte, NC
12.2016 - 04.2019
- Entered numerical data into databases in timely and accurate manner.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Reviewed and updated client correspondence files and scheduling database.
- Greeted customers and visitors in-person and via telephone calls.
- Assisted with receptionist duties, file organization and research and development.
- Oversee inventory activities, including materials monitoring, ordering or requisition, and supply stocking or re-stocking.
- Scanned documentation and entered into database.
Logistics
Enterprise Holdings
Charlotte, NC
06.2014 - 12.2016
- Assess customer's rental needs to include their destination, number in travelling party and amount of luggage.
- Coordinated stock replenishment and inventory.
- Transport vehicles from storage lots to retail lots.
- Prepared vehicles for rental.
Direct Care Staff
Rescare Community Alternatives
Charlotte, NC
07.2012 - 06.2014
- Administer and document daily medications.
- Maintained accurate records of patient care, condition, progress and concerns.
- Maintained a clean, nurturing, healthy and safe environment.
- Scheduled and accompanied clients to medical appointments.
- Assist residents in achieving program goals.
Assembly Technician
Aerotek
Charlotte, NC
01.2011 - 08.2011
- Processed all work orders within service level agreement.
- Shipping and Receiving.
- Maintained accurate stock replenishment, records, and schedules.
- Tested products or sub-assembly for functionality or quality.
Operator
International Paper
Charlotte, NC
08.2007 - 10.2008
- Arranged and configure machines.
- Actively suggested operational improvements to enhance quality, improve production times and reduce costs.
- Inspect product for defects.
- Achieve production requirements.
Aerospace Maintenance
United States Air Force
Little Rock, AR
02.2002 - 08.2007
- Maintained and repaired aircraft per USAF and FAA policies and procedures.
- Parts management and procurement.
- Documented aircraft maintenance records.
- Processed classified materials.
Education
Bachelor of Science - Business Administration Health Services Management, Health Services, Management
DeVry University
Charlotte, NC01-2016
Skills
- Eligibility Verification
- Payment Processing
- Inventory management
- Accurate and Detailed
- Strong Problem Solver
- Time Management
- Database Management
- Microsoft Office
- Procurement
- Pleasant Demeanor
- Excellent Communication Skills
- Problem Solver
Timeline
Mail Services Associate
The Millennium Group
11.2021 - Current
Rideshare Driver
Uber
04.2021 - Current
Customer Service Representative (Contract)
Randstad
10.2020 - 04.2021
Billing Authorization Specialist
Kindred Hospice
04.2019 - 10.2020
Mailroom/Inventory Clerk
AAA Carolinas
12.2016 - 04.2019
Logistics
Enterprise Holdings
06.2014 - 12.2016
Direct Care Staff
Rescare Community Alternatives
07.2012 - 06.2014
Assembly Technician
Aerotek
01.2011 - 08.2011
Operator
International Paper
08.2007 - 10.2008
Aerospace Maintenance
United States Air Force
02.2002 - 08.2007
Bachelor of Science - Business Administration Health Services Management, Health Services, Management
DeVry University