JANUARY CHRISTIE 150007
East Elmhurst,NY
Summary
Bachelor’s degree in Technology Management. Over 26 years of diversified experience in areas encompassing management, information systems, proficient in UTS and provide superior customer service. A cultivated ability to deliver pragmatic solutions to complex challenges in a professional manner, quick study who is able to make a decision.
Overview
23
23
years of professional experience
Work History
Train Dispatcher
MTA New York City Transit
09.2020 - Current
- Supervise and regulate train intervals from various terminals and gap locations
- Supervise Tower operators ensuring the safe performance of their duties
- Monitor all employees for fitness of duty
- Keep track of employee's time and attendance
- Communicate service changes to crews and ensure their proficiency with the current procedure
- Notify Rail Control Center of any safety issues and nonworking equipment in order to sustain proper communication and provide information to appropriate departments
- Keep customers informed of deviations in subway service using the public address system
- Maintain records and prepare reports detailing any unforeseen developments in the performance of duties.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Managed crew assignments effectively for optimal utilization of available personnel resources.
- Enhanced train dispatch efficiency by implementing advanced scheduling techniques.
- Streamlined communication processes for better coordination between train crews and control centers.
Tower Operator
MTA New York City Transit
05.2014 - 09.2020
- Operate mechanical interlocking machines to control and direct the proper movement of trains through an assigned interlocking
- Monitor train moment using a model board to assure train progress is maintained as close to schedule as possible
- Responsible for reporting emergencies, hazardous conditions and non-working equipment to the Rail Control Center in order to sustain proper communication and provide information to appropriate departments
- Keep customers informed of deviations in subway service using the public address system
- Maintain records and prepare reports detailing any unforeseen developments in the performance of duties
- Train employees on interlocking and interlocking machines.
Station Agent RTO Crew Dispatcher
MTA New York City Transit
03.2010 - 05.2014
- Responsible for the daily scheduling and dispatching of workers to cover open jobs to ensure personnel requirements were sufficient
- Notified employees of their job assignments via telephone and printed records to account for the status of the employees, managed a high call volume and provided assistance to employees with job related issues, and researched and resolved job related discrepancies offering solutions to their problems.
Station Agent Training Liaison
MTA New York City Transit
03.2009 - 08.2009
- Scheduled and notified Station Agents and Cleaners of mandatory training
- Ensured employees were aware of the type of training scheduled, time, and location
- Provided a daily updated list of all employees who were notified so management could arrange proper coverage for all jobs and followed up to confirm attendance so that employee training goals were maintained.
Station Agent
MTA New York City Transit
01.2006 - 01.2009
- Responsible for providing customers with travel and system related information
- Provide assistance regarding fare media, purchase options, and help using the MVM's
- Offer solutions to customer concerns and fare card related problems
- Duties also include monitoring station conditions and when called upon act as a liaison for the customer
- During emergency/crisis situations call upon police or medical assistance if requested or witness activity that deems it necessary
- Provide direction and information and instruction during service disruptions or station evacuations.
Job Opportunity Specialist
NYC Human Resources Administration
01.2004 - 01.2005
- Responsibilities included interviewing and determining housing needs of tenants at risk of homelessness
- Developed housing plan interventions and negotiated with landlords on behalf of the tenant to reduce rent arrears
- Issued grants to cover rental expenses and conducted field visits.
Manager
Office of School Food and Nutritional Services
01.2001 - 01.2002
- Managed three school cafeterias which fed approximately 1350 students to ensure breakfast and lunch were available to those students who wanted it
- This position was in charge of placing weekly food orders and maintaining inventory to satisfy demand
- Monitored food sanitation procedures to ensure safety standards were being met and supervised all kitchen activities and the preparation and service of meals, scheduled all cafeteria employees to effectively use the manpower available while remaining within budget to efficiently operate each facility.
Manager
Boston Concessions
01.2001 - 01.2002
- Responsible for recruiting, training, and supervising staff to ensure an efficient operation and maintain required safety standards
- Ordered supplies, monitored stock levels and planned menus
- Placed weekly food orders and maintained inventory, monitored food sanitation procedures and all kitchen activities
- Scheduled new employees and maintained sufficient staffing levels
- Performed daily audits of the cashiers to balance the accounts and safeguard funds.
Education
Bachelor of Technology, - Management
New York City Technical College
Brooklyn, NYSkills
- Adaptability
- System Monitoring
- Customer Service
- Time Management
- Attention to Detail
- Organizational Skills
- Work Crew Dispatch
Timeline
Train Dispatcher
MTA New York City Transit
09.2020 - Current
Tower Operator
MTA New York City Transit
05.2014 - 09.2020
Station Agent RTO Crew Dispatcher
MTA New York City Transit
03.2010 - 05.2014
Station Agent Training Liaison
MTA New York City Transit
03.2009 - 08.2009
Station Agent
MTA New York City Transit
01.2006 - 01.2009
Job Opportunity Specialist
NYC Human Resources Administration
01.2004 - 01.2005
Manager
Office of School Food and Nutritional Services
01.2001 - 01.2002
Manager
Boston Concessions
01.2001 - 01.2002
Bachelor of Technology, - Management
New York City Technical College