Stephanie Barton

Work History

Train Dispatcher

NYC Transit

09.2017 - 11.2018

Reduced delays by optimizing train routing and resolving conflicts in a timely manner.
Managed train movement orders, ensuring accurate and timely transmission to relevant parties.
Ensured seamless transition during shift changes through detailed handover procedures, reducing risks associated with miscommunication or missed updates on ongoing situations.
Improved dispatcher accuracy through regular performance evaluations and targeted feedback sessions.
Monitored weather conditions to proactively adjust schedules and avoid potential service disruptions.
Developed strong relationships with key stakeholders, including union representatives, regulatory agencies, and customers.
Managed crew assignments effectively for optimal utilization of available personnel resources.
Participated in cross-functional teams for the development of strategic plans aimed at enhancing overall operational efficiency within the organization.
Provided comprehensive dispatcher training to new hires, fostering a skilled and prepared workforce.
Collaborated with maintenance teams to ensure track availability and minimize service disruptions.
Maintained up-to-date knowledge of industry regulations to ensure compliance in all aspects of dispatching activities.
Increased safety compliance by conducting thorough pre-departure inspections and addressing potential hazards.
Enhanced train dispatch efficiency by implementing advanced scheduling techniques.
Streamlined communication processes for better coordination between train crews and control centers.
Analyzed performance metrics to identify areas for improvement and implement corrective actions accordingly.
Coordinated emergency response efforts, minimizing impact on overall operations.
Promoted a positive work environment through open communication channels and active employee engagement initiatives.
Directed dispatching, routing, and tracking of [Number] fleet vehicles.
Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
Answered phone calls and responded to customer emails.
Monitored vehicle locations to coordinate timely arrivals.
Reduced overtime costs by closely monitoring work hours and adjusting staff allocation as needed based on demand fluctuations.
Maintained updated and detailed records of calls in physical and electronic database.
Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Generated reports to track deliveries and maintain proper records and documentation.
Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
Analyzed customer feedback and provided solutions to improve customer service.
Assisted in budget planning processes by providing accurate forecasts of labor requirements based on historical patterns.
Provided customers with information on products and services.
Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Received new orders, prepared documentation, and assigned personnel.
Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Monitored and tracked dispatch communication systems.
Communicated with customers to provide delivery updates and resolution.
Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Scheduled and organized delivery routes.
Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
Scheduled deliveries and pickups according to customer needs.
Assisted in resolving customer complaints and grievances.
Tracked and monitored vehicle performance and maintenance.
Preserved accurate records of dispatched orders, deliveries and receipts.
Monitored flow of paperwork and directed information to appropriate departments.
Utilized customer feedback to improve customer service.
Communicated with warehouse staff to facilitate proper loading and unloading of orders.

Tower Operator

New York City Transit Authority

09.2001 - 09.2017

Reduced response time for emergency situations by developing efficient protocols and providing regular training to staff.
Streamlined communication channels between multiple departments resulting in better coordination and decision-making during peak operating hours.
Improved overall efficiency of tower operations with thorough scheduling, logistics management, and resource allocation.
Ensured timely dissemination of critical information to all relevant parties in the event of emergencies or operational disruptions, minimizing potential impact on safety and efficiency.
Developed strong relationships with local emergency responders to facilitate quick response times during emergencies or unusual occurrences at the facility.
Stayed current on industry trends, regulations, and technological advancements to ensure compliance with all applicable standards while maximizing operational efficiency within the tower environment.
Managed potential risks effectively by conducting comprehensive risk assessments and implementing appropriate mitigation measures in collaboration with relevant authorities.
Enhanced tower operations by implementing advanced communication systems and streamlining processes.
Maintained safe working conditions for tower personnel through rigorous safety inspections and adherence to OSHA guidelines.
Supported incident investigations thoroughly when required, providing necessary documentation and assisting regulatory agencies in establishing root causes of incidents or accidents.
Performed daily safety checks to achieve safe operating condition of equipment.

Train Conductor

NYCTA

07.1996 - 09.2001

Communicated with train dispatchers to obtain and adjust directions.
Collaborated with fellow conductors to maintain high standards of professionalism while performing duties on board trains.
Performed daily inspections on switches.
Facilitated clear communication between onboard staff and control center personnel to address any issues or delays promptly.
Enhanced passenger safety by conducting thorough pre-trip inspections and addressing potential hazards.
Maintained detailed records of train movements, incidents, and maintenance activities as required by company policy and federal regulations.
Conducted comprehensive safety briefings for crew members before each trip, promoting a culture of safety awareness among colleagues.
Evaluated track conditions during travel, reporting any abnormalities that could impact the safety or efficiency of train operations.
Demonstrated expert knowledge of railroad regulations, ensuring compliance throughout all aspects of train operations.
Improved on-time performance with effective communication between train crew members and dispatchers.
Maintained strict schedules for passengers and cargo.
Maximized efficiency by coordinating switch movements and coupling train cars during station stops.
Contributed to a positive work environment by fostering teamwork and collaboration among crew members.
Participated in ongoing training programs to stay current with industry best practices and regulatory changes.
Managed daily train operations, adhering to strict schedules and regulatory requirements.
Provided timely updates to passengers regarding schedule changes or delays, ensuring their satisfaction during travel interruptions.
Provided exceptional customer service, assisting passengers with boarding, seating, and luggage storage.
Assisted in emergency situations by providing first aid or coordinating response efforts when necessary.
Made public announcements on routes and delays.
Served as a mentor to new hires, sharing expertise in railway operations and helping them acclimate to the role quickly.
Increased fuel efficiency by monitoring fuel consumption and adjusting driving techniques accordingly.
Ensured accurate ticket collection and fare enforcement, optimizing revenue for the company.
Reduced service disruptions by quickly identifying and resolving mechanical issues before they escalated.
Communicated through various methods to conduct train movement.
Inspected train in motion and stationary to determine proper functionality.
Signaled crew members, utilizing hand or flag signals, radio communications and lantern.
Prepared forms, required reports, switch lists and train orders daily.
Received information regarding train or rail problems from dispatchers or from electronic monitoring devices.
Signaled to engineers regarding train stopping, starting, directional switches or emergencies.
Updated maintenance and repair records and reported on notable incidents and accidents during daily routes.
Kept records of contents and destination of each train car and made arrangements to add or remove cars at proper points on routes.
Collaborated with engineers to determine maintenance schedules and repairs, plan out-of-service times and coordinate returns to service.
Adapted routes and schedules based on weather conditions to prevent delays and alerted supervisors of changes.
Conferred with engineers regarding train routes, timetables and cargoes and discussed alternative routes in response to rail defects or obstructions.
Inspected locomotives and rail cars for necessary maintenance before, during and after long routes and for regular maintenance requirements.
Negotiated and directed train and rail cars movement.

Railroad Clerk

NYCTA

02.1991 - 07.1996

Handled cash transactions accurately while maintaining strict adherence to financial controls set forth by the company policy.
Developed comprehensive knowledge of fare structures, policies, and procedures to effectively assist customers in making informed decisions regarding their travel plans.
Enhanced customer satisfaction by providing timely and accurate information on train schedules and routes.
Maintained a safe and orderly station environment through regular inspections and immediate reporting of any issues.
Increased operational efficiency by managing ticket sales, validating passes, and ensuring proper fare collection.
Assisted in training new employees on essential job functions, leading to a more efficient workforce capable of handling increased demands during peak hours.
Continuously updated personal knowledge of industry trends and best practices to better serve customers and enhance the overall travel experience.
Assisted passengers with special needs, ensuring accessibility and a comfortable travel experience for all customers.
Provided excellent customer service while resolving issues related to lost items, trip delays, or general inquiries.
Collaborated with security personnel to address potential safety concerns or incidents involving unruly passengers promptly.
Contributed to team success by providing backup support to fellow Station Agents during high-volume periods or staff shortages as needed.
Successfully addressed emergency situations by following established protocols and working closely with relevant authorities to ensure passenger safety at all times.
Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Played a key role in maintaining positive public relations through participation in community outreach events designed to promote public transportation usage.
Streamlined daily operations by coordinating with train crews to facilitate smooth boarding processes for passengers.
Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
Managed crowd control during peak travel times to maintain safety standards for all passengers within the station premises.
Provided follow through on all calls with confirmations and dissemination of requested information.
Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
Produced and shared customer service reports to support management decision-making.

Summary

Overview

Work History

Train Dispatcher

Tower Operator

Train Conductor

Railroad Clerk

Education

Bachelor of Arts - Early Childhood Care And Education

Skills

Work Availability

Timeline

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