MARSHALL MCDUFFIE
THE BRONX,NY
Summary
Dedicated worker with excellent communication, time management and computer skills. Aiming to successfully becoming a part of the team and participate in the problem solving process. Frequently praised as hardworking by my peers and can be relied upon to help the company achieve it's goals.
Overview
22
22
years of professional experience
Work History
Train Service Supervisor
NYC Transit
04.2012 - Current
- Responded quickly to meet customer needs and resolve problems
- Provided efficient and courteous service to customers at all times
- Participated in ongoing training to enhance own job skills and knowledge
- Assisted with new hire orientation and employee training for over 1,000 employees
- Qualified to provide training for 7 courses of required learning
Train Operator (Work Trains)
NYC Transit
01.2010 - 04.2012
- Extensive knowledge of various car classes
- Working knowledge of both Sub-Divisions A and B
Dedicated Announcer
NYC Transit
10.2005 - 01.2010
- Enhanced listener experience by delivering relevant content tailored to millions of customers on a daily basis
- Consistently delivered high-quality broadcasts and timely updates on current events
- Well versed in Railroad Service Strategy and Rail Service adjustments
Train Operator
NYC Transit
11.2001 - 10.2005
- Operated various car classes
- Enhanced passenger safety by conducting thorough pre-trip inspections and adhering to strict operating procedures
- Ensured smooth train operation, performing regular maintenance checks according to established guidelines
Education
Business Administration
Fayetteville State University
Fayetteville, NCBusiness Administration
Winston-Salem State University
Winston-Salem, NCSkills
- CBTC
- ATS-A
- ITRAC
- PENTA
- PACIS
- Signal Diagrams
- 3rd Rail Power Prints
Dates Format
MM/DD/YY
Timeline
Train Service Supervisor
NYC Transit
04.2012 - Current
Train Operator (Work Trains)
NYC Transit
01.2010 - 04.2012
Dedicated Announcer
NYC Transit
10.2005 - 01.2010
Train Operator
NYC Transit
11.2001 - 10.2005
Business Administration
Fayetteville State University
Business Administration
Winston-Salem State University
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