Alicia Lawson
Queens,NY
Summary
Outgoing Train Service supervisor with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding service.
Overview
16
16
years of professional experience
Work History
Train Service Supervisor
NYCTA
09.2021 - Current
- As an Operations Training Instructor prepared curricula for newly hired Train Operators, Conductors and Tower Operators.
- Conducted classes in the proper performance of train service duties and safety procedures; maintain train operating skills by operating trains on a regular basis.
- Qualified newly hired Train Operators in CBTC in both A and B division.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
Train Dispatcher
NYCTA
08.2018 - 09.2021
- Qualified cbtc-ats operator for the L line
- Supervised the movement of trains in passenger and work service in an assigned section
- Reduced delays by optimizing train routing and resolving conflicts in a timely manner.
- Managed crew assignments effectively for optimal utilization of available personnel resources.
- Collaborated with maintenance teams to ensure track availability and minimize service disruptions.
- Ensured seamless transition during shift changes through detailed handover procedures, reducing risks associated with miscommunication or missed updates on ongoing situations.
Train Operator
NYCTA
09.2011 - 08.2018
- Operate trains in revenue and non-revenue road service. Working in both yards and mainline service
- Operated trains within established speed limits, maintaining a safe environment for both passengers and employees while minimizing delays.
- Adapted to varying weather conditions by adjusting train operation strategies as needed, prioritizing passenger safety and comfort at all times.
Train Conductor
NYCTA
03.2008 - 09.2011
- Communicated with train dispatchers to obtain and adjust directions.
- Facilitated clear communication between Train Operator and control center personnel to address any issues or delays promptly.
- Made public announcements on routes and delays.
- While in customer service open and close doors, make proper announcements to customers and set up the automatic announcement system.
- Worked as platform conductor in the stations, assist customers in safely entering and exiting trains, and assist in the timely dispatch of trains from key stations.
Education
Associate of Arts -
Nassau Community College
Garden City, NYSkills
- CBTC qualified instructor for Flushing, Canarsie, and Queens Blvd
- Managed multiple responsibilities and task while maintaining attention to detail
Timeline
Train Service Supervisor
NYCTA
09.2021 - Current
Train Dispatcher
NYCTA
08.2018 - 09.2021
Train Operator
NYCTA
09.2011 - 08.2018
Train Conductor
NYCTA
03.2008 - 09.2011
Associate of Arts -
Nassau Community College