Christopher Gaines
Baldwin,NY
Summary
Diligent Train Service Supervisor with extensive experience at New York City Transit Authority, adept in subway operations and safety protocols. Proven track record reflecting reliability through strategic planning and effective communication. Skilled in employee training, fostering a culture of safety and operational excellence.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Train Service Supervisor
New York City Transit Authority
08.2023 - Current
- Supervises and coordinates train operations to ensure adherence to schedules, safety protocols, and service standards
- Supervises and Instructs RTO and MOW employees during annual Track Flagging Qualification
- Instructs new Train Operator employees with regards NYCT Rules and Regulations and Safe train movement
- Retrains employees and provide operational guidance. Implementing corrective actions as necessary
- Contributes to service improvement strategies through data analysis, review of current bulletins, and incident reports.
Train Operator
New York City Transit Authority
02.2009 - 08.2023
- Operated subway car equipment safely and efficiently across assigned routes while adhering to MTA schedules and procedures
- Conducted pre-operation inspections and ensured compliance with safety protocols and signal systems
- Communicated effectively with Rail Control and emergency personnel during service disruptions or incidents
- Maintained a perfect safety record and contributed to overall system reliability and customer satisfaction
Education
High School Diploma -
Thomas A. Edison Career And Technical High School
Jamaica, NY06-1999
Skills
- Knowledge of NYCT subway rules, regulations, policies, and procedures
- Expertise in Subway operations, Flagging Operations and safety protocols
- Strong project management capabilities and strategic planning skills
- Excellent written and verbal communication skills
- Strong interpersonal, presentation, and negotiation skills
- Proficient in Microsoft Office applications (Word, Excel, PowerPoint)
- Ability to develop and implement efficient strategies for team and organizational success
Certification
OSHA 30-Hour Outreach Training Course for Construction
Timeline
Train Service Supervisor
New York City Transit Authority
08.2023 - Current
Train Operator
New York City Transit Authority
02.2009 - 08.2023
High School Diploma -
Thomas A. Edison Career And Technical High School
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