January Wilson
Detroit,MI
Summary
Experienced and very driven. Best qualities are communication and Loan Processing.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Process Guide
Amazon
Pontiac, MI
01.2023 - 12.2023
Assisted in ensuring the clients packages stayed on track for delivery and on time. Packed boxes, sorted merchandise.
Presidents Club Escalation Specialist
Quicken Loans
Detroit, MI, US
02.2013 - 02.2021
- President Escalation Specialist consisted of Processing severely escalated loans
- Clients were homeless, had trouble qualifying, irate clients, etc
- I was in charge of reviewing all documents, requesting the required documents, reviewing Title Search
- Working through intense stress to ensure the loan was completed with integrity, not only for the client but also through the laws in place
- I have completed all assessments to process FHA, VA, and Conventional Loans
Education
High school diploma - Education
Detroit Community Schools-High School
Detroit, MI01.2001
Skills
- Writing Skills
- Strategic Planning
- Process Improvement
- Relationship Management
- Team Management
- Customer Relationship Management
- Fair Housing Regulations
- Conflict Management
- Finance
- Finance and Accounting
- Microsoft Word
- Microsoft Office
- Customer service
- Accounting
- Communication skills
- Budgeting
Certification
Driver's License, 01/01/24, 09/01/25
Personal Information
Work Permit: Authorized to work in the US for any employer
Additional Information - Field
Finance and Accounting
Timeline
Process Guide
Amazon
01.2023 - 12.2023
Presidents Club Escalation Specialist
Quicken Loans
02.2013 - 02.2021
High school diploma - Education
Detroit Community Schools-High School