Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Additional Information - Field
Timeline
Generic

January Wilson

Detroit,MI

Summary

Experienced and very driven. Best qualities are communication and Loan Processing.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Process Guide

Amazon
Pontiac, MI
01.2023 - 12.2023

Assisted in ensuring the clients packages stayed on track for delivery and on time. Packed boxes, sorted merchandise.

Presidents Club Escalation Specialist

Quicken Loans
Detroit, MI, US
02.2013 - 02.2021
  • President Escalation Specialist consisted of Processing severely escalated loans
  • Clients were homeless, had trouble qualifying, irate clients, etc
  • I was in charge of reviewing all documents, requesting the required documents, reviewing Title Search
  • Working through intense stress to ensure the loan was completed with integrity, not only for the client but also through the laws in place
  • I have completed all assessments to process FHA, VA, and Conventional Loans

Education

High school diploma - Education

Detroit Community Schools-High School
Detroit, MI
01.2001

Skills

  • Writing Skills
  • Strategic Planning
  • Process Improvement
  • Relationship Management
  • Team Management
  • Customer Relationship Management
  • Fair Housing Regulations
  • Conflict Management
  • Finance
  • Finance and Accounting
  • Microsoft Word
  • Microsoft Office
  • Customer service
  • Accounting
  • Communication skills
  • Budgeting

Certification

Driver's License, 01/01/24, 09/01/25

Personal Information

Work Permit: Authorized to work in the US for any employer

Additional Information - Field

Finance and Accounting

Timeline

Process Guide

Amazon
01.2023 - 12.2023

Presidents Club Escalation Specialist

Quicken Loans
02.2013 - 02.2021

High school diploma - Education

Detroit Community Schools-High School
January Wilson