Janul Lice
IT/HELP DESK SUPPORT
Përmet
Summary
Adept at resolving complex IT issues and consistently exceeding performance standards. Customer service – focused technical support specialist with significant experience in IT support, help desk, networking, and troubleshooting within the government sector. Proactive self-starter known to initiate process and system improvements to increase system stability and staff productivity. Excellent communicator, capable of explaining complex technical issues quickly and easily to ensure timely resolution of problems. Proven ability to deliver quality customer service through both phone and face to face interactions. Works well in team environments with strong work ethic.
Overview
12
12
years of professional experience
14
14
years of post-secondary education
2
2
Languages
Work History
IT & Technical support specialist
General Directory of Customs
04.2017 - Current
- IT Troubleshooting & Problem Solving
- Onsite & Remote Technical Support (Asycuda System)
- Up-to-Date Knowledge of Computer Operating Systems
- LAN & WAN Connectivity & Maintenance
- Computer Hardware Systems & Components
- Consistently bolster organizational performance by reducing errors and costs while improving commitment to safety and performance
- Display excellent skills in customer service, team work, and quality orientation, with strong ability to work in a multicultural environment
Local Tourist/Rafting Guide
Rafting Vjosa Albania
06.2013 - Current
- Rafting Guide during summer season
IT Support
Municipality of Permet
12.2014 - 12.2015
- Responsible for setting up, configuring, upgrading, and repairing of PCs, printers, and other devices
- Supported network connectivity for PCs, printers, and other devices and created user accounts on various systems
- Developed skills in providing customer and end-user help desk support, quickly identifying and resolving technical issues and concerns
- Demonstrated proficiency in troubleshooting and documenting user help requests for desktop, laptop, mobile, network, and peripheral problems
- Utilized superior skills in both written and verbal communication as well as deep familiarity with computer technology
Education
Bachelor of Science - Informatics and Programming
University of Tirana
Tirana, Albania 04.2001 - 01.2015
Skills
Operating system support
Printer support
System configuration
Hardware installation
Help desk support
Application support
Remote desktop support
Network administration
Wireless networking
Data backup management
Active Directory management
Software deployment
TCP/IP
Microsoft office specialist (MOS) expert
Data entry
Technical troubleshooting
Timeline
IT & Technical support specialist
General Directory of Customs
04.2017 - Current
IT Support
Municipality of Permet
12.2014 - 12.2015
Local Tourist/Rafting Guide
Rafting Vjosa Albania
06.2013 - Current
Bachelor of Science - Informatics and Programming
University of Tirana
04.2001 - 01.2015