Januz Syla
Hillsborough,NJ
Summary
Results-driven worker with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations. Focused and reliable worker bringing high enthusiasm and extensive knowledge to any work that is needed. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work
Overview
15
15
years of professional experience
Work History
CEO, CFO
Stolen Paradise
01.2021 - Current
- Established foundational processes for business operations.
- Generated new sales leads to achieve and exceed monthly sales goals
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
- Directed market expansions to propel business forward, meet changing customer needs.
Head Waiter
Cafe Emilia
09.2014 - Current
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Managed and motivated employees to be productive and engaged in work.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
Taekwondo Instructor
Kangs Martial Arts
07.2009 - 09.2016
- Taught both core principles and fighting techniques to students of all levels.
- Promoted positive and inclusive environment by demonstrating discipline and respect to support students.
- Assisted with sparring and contact exercises to pair students of similar rank, size and age.
- Coached new students by breaking down techniques into simple moves.
- Provided lectures and demonstrations to parents, companies and other members of public to promote safety.
- Motivated clients to achieve their personal fitness goals through developing and modifying routines.
- Helped students of different abilities levels boost health with skill-adjusted classes.
Education
Bachelor of Arts - Criminal Justice
Kean University
Union, NJ09.2022
Associate of Arts - Criminal Justice
Raritan Valley Community College
Somerville, NJ05.2019
Skills
- Criminal Justice System Knowledge
- Fema ICS 100 Certified
- Courses in cyber risk management, cyber policy, firewalls, and secure CPU
- Python Course Certified
- Customer Service and Rapport
- Customer Needs Assessments
- Conflict and Complaint Resolution
- Controls Systems Enhancement
- Microsoft Certification
- Technical Support
- Service support
- Data Recovery
Languages
Albanian
Native or Bilingual
Spanish
Professional Working
English
Native or Bilingual
Timeline
CEO, CFO
Stolen Paradise
01.2021 - Current
Head Waiter
Cafe Emilia
09.2014 - Current
Taekwondo Instructor
Kangs Martial Arts
07.2009 - 09.2016
Bachelor of Arts - Criminal Justice
Kean University
Associate of Arts - Criminal Justice
Raritan Valley Community College
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