Summary
Work History
Education
Skills
Timeline
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Jany Pérez

Jany Pérez

Summary

Dynamic professional with strong analytical, communication, and teamwork skills, demonstrating the ability to adapt quickly to new environments. Committed to contributing to team success while pursuing opportunities for professional growth. A positive attitude and dedication to continuous learning drive a strong desire to excel in any role. Prepared to leverage these strengths for meaningful impact within an organization.

Work History

Sales Assistant

University CStore
Miami, FL
2024 - 2025
  • Maintained accurate cash handling procedures, ensuring compliance with company policies.
  • Assisted customers with product selection and inquiries, enhancing overall shopping experience.
  • Trained new staff on sales techniques and customer service best practices.

Customer Support Specialist

GCC7 Company - Vie Finance
Malta, MT
01.2021 - 2023
  • Streamlined complaint resolution processes, enhancing customer satisfaction and retention rates.
  • Resolved customer inquiries through effective communication and problem-solving strategies.
  • Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.

Sales Assistant

Zara Inditex
Malta, MT
2019 - 2021
  • Assisted in processing transactions accurately at the point of sale.
  • Collaborated with team members to ensure efficient inventory management and restocking processes.
  • Supported daily operations by assisting customers with inquiries and product selection.

Assistant Store Manager

Locutorio Casa
Spain
2011 - 2019
  • Developed strategies to enhance customer satisfaction and improve service delivery processes.
  • Developed visual displays that aligned with brand standards and attracted customer interest.
  • Supported the Store Manager in all aspects of store operations as needed, maintaining optimal efficiency and customer satisfaction.

Education

High School Diploma -

IPVCE Carlos Roloff
Cienfuegos

Skills

  • Positive attitude
  • Collaborative teamwork
  • Client support
  • Analytical problem-solving
  • English language proficiency

Timeline

Customer Support Specialist

GCC7 Company - Vie Finance
01.2021 - 2023

Sales Assistant

University CStore
2024 - 2025

Sales Assistant

Zara Inditex
2019 - 2021

Assistant Store Manager

Locutorio Casa
2011 - 2019

High School Diploma -

IPVCE Carlos Roloff

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Jany Pérez