JANY VALDES
Las Vegas,NV
Summary
Dedicated and result-oriented cocktail waitress, lounge server, and banquets server with a strong track record in the hospitality industry. Consistently providing quality services and creating comfortable environments to enhance experiences and satisfaction.
Extensive knowledge of different foods and beverages allows for recommending the best services that align with patron tastes, resulting in high retention and return rates. Knowledgeable banquet server with a solid background in delivering exceptional service in upscale lounge environments. Anticipating guest needs and ensuring satisfaction, consistently delivering high-quality customer experiences. Known for collaborative teamwork and adaptability in dynamic settings. Prepared to elevate guest experiences with a keen eye for detail and a passion for hospitality. Proven track record of maintaining high standards and delivering consistent results. Recognized for effective team collaboration and flexibility in meeting changing demands.
Overview
11
11
years of professional experience
Work History
Cocktail / Lounge Server
Mandalay Bay Hotel and Casino
12.2018 - Current
- Cultivate excellent business relationship with patrons, anticipating needs and exceeding their expectations
- Consistently deliver efficient cocktail services in a friendly and professional manner
- Built lasting relationships with patrons to create a loyal customer base, resulting in increased repeat business and positive word-of-mouth referrals.
- Managed multiple orders simultaneously, ensuring accurate and prompt delivery of beverages to guests.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Contributed to team success by assisting fellow staff members during busy periods, promoting a supportive work environment.
- Ensured compliance with health and safety regulations by maintaining proper food handling procedures.
- Collaborated with kitchen staff to ensure prompt delivery of orders and special requests.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Adhered to all health and safety regulations while serving food and beverages.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
Cocktail Waitress (VIP Lounge)
The Cromwell Hotel and Casino
05.2018 - 12.2018
- Ensured customers aren't underage before serving them drinks through thorough verification of their information
- Cultivate excellent business relationship with patrons, anticipating needs and exceeding their expectations
- Promote smooth operation through ability to organize and manage multiple orders while maintaining clean and comfortable environment for patrons
- Enhanced patron retention through the provision of quality customer service and enhanced experience
- Managed multiple orders simultaneously, ensuring accurate and prompt delivery of beverages to guests.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Contributed to team success by assisting fellow staff members during busy periods, promoting a supportive work environment.
Cocktail/ Banquets
Binions Gambling Hall
07.2015 - 05.2018
- Facilitate patrons' relaxation while in the gambling hall by ensuring availability and refill of their cocktails at all time
- Ensured customers aren't underage before serving them drinks through thorough verification of their information
- Consistently deliver efficient cocktail services in a friendly and professional manner within the gambling hall
- Improved patrons gambling experience and spirit by serving them with complimentary drinks
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
Banquet Server
Weddings and Celebrations
11.2013 - 07.2015
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Adhered to all health and safety regulations while serving food and beverages.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
- Handled food and beverage orders for up to 75 guests, delivering prompt and friendly service.
Education
Associate of Applied Science - Nursing
CSN
Las Vegas Skills
- Food & Beverage Knowledge
- Relationship Building
- Strong multitasking
- Patron Retention
- Teamwork/Leadership
- Strong Communication Skills
- Exceptional customer service
- Reliability and punctuality
- Strong Work Ethic
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Cocktail / Lounge Server
Mandalay Bay Hotel and Casino
12.2018 - Current
Cocktail Waitress (VIP Lounge)
The Cromwell Hotel and Casino
05.2018 - 12.2018
Cocktail/ Banquets
Binions Gambling Hall
07.2015 - 05.2018
Banquet Server
Weddings and Celebrations
11.2013 - 07.2015
Associate of Applied Science - Nursing
CSN
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