Janya Jackson
Abbeville,LA
Summary
Customer-focused professional with over 3 years of experience in retail and customer service roles, including managing client accounts, resolving issues, and leading sales and service teams. Proven expertise in cash handling, debt collection, POS systems, and administrative operations. Highly organized with strong communication and time-management skills, adept at prioritizing tasks, driving profitability, and delivering superior customer satisfaction in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Store Manager
Check Into Cash
Abbeville, USA
05.2024 - Current
- Managed store budgets, tracked expenses, and ensured store profitability through effective operations oversight
- Developed and maintained strong relationships with key customers, addressing needs and ensuring high satisfaction
- Collaborated with management on strategic planning, including new product launches and promotional events
- Utilized POS systems and computer applications to track sales data, analyze trends, and generate reports
- Conducted regular store audits to assess merchandising standards and maintain optimal presentation
- Ensured compliance with company policies, procedures, and safety regulations at all times
- Oversaw daily store operations, including sales, customer service, and inventory management
- Managed a portfolio of over 200 customer accounts, ensuring timely collection and follow-up on outstanding accounts
- Performed regular credit checks on new customers to assess creditworthiness and mitigate risks
- Prepared monthly aging reports for management, highlighting past due accounts and recommending actions
- Built strong client relationships through effective communication and proactive follow-up on payment commitments
- Identified trends in late payments, implementing strategies to address issues and minimize future occurrences
- Maintained accurate records of all collection activities, ensuring compliance with policies and regulations
- Stayed current on relevant laws and regulations related to debt collection practices
Cashier/Customer Service
Super One Foods
Abbeville, USA
03.2021 - 05.2023
- Trained new employees on effective use of cash registers and customer service protocols
- Processed customer transactions accurately and efficiently, handling cash, credit, and electronic payments
- Demonstrated strong attention to detail when processing complex transactions and resolving discrepancies
- Maintained confidentiality of sensitive financial information during all transactions
- Performed opening and closing duties, including balancing cash drawers and preparing registers
- Resolved customer complaints regarding pricing or product availability with professionalism and empathy
- Provided exceptional customer service by greeting customers and addressing inquiries or concerns
- Maintained a balanced cash drawer, reconciling discrepancies promptly and accurately
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Collaborated with management to resolve pricing discrepancies and process product returns
Education
High school diploma - GED
Abbeville High School
Abbeville, LASkills
- Customer service
- Phone etiquette
- Appointment scheduling
- Cash handling
- Account management
- Collections account management
- Attention to detail
- Time management
- Computer literacy
- Microsoft Outlook
- Typing
- Client interaction via phone calls
- Processing cash transactions
- Clerical experience
- Computer operation
Certification
Driver's License
Languages
English
References
References available upon request.
Timeline
Store Manager
Check Into Cash
05.2024 - Current
Cashier/Customer Service
Super One Foods
03.2021 - 05.2023
High school diploma - GED
Abbeville High School