Summary
Overview
Work History
Education
Skills
Timeline
Generic

JaNya McDonald

Grand Rapids

Summary

Dedicated professional with strong teamwork and safety awareness. Experienced in providing individualized assistance to students with special needs, ensuring their comfort and security during transportation. Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.

Offering strong interpersonal skills and natural ability to connect with customers, eager to learn and develop in sales environment. Brings understanding of sales techniques and customer engagement strategies. Ready to use and develop communication and organizational skills in roles. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Overview

4
4
years of professional experience

Work History

Special Needs Bus Aide

Dean Transportation
Grand Rapids, MI
07.2023 - 05.2025
  • Assisted students with special needs during transportation to ensure safety and comfort.
  • Supported bus drivers by monitoring student behavior and implementing safety protocols.
  • Communicated effectively with parents and school staff regarding student needs and concerns.
  • Adapted to diverse student requirements by providing individualized assistance throughout rides.

Host

Buffalo Wild Wings
Grand Rapids, MI
05.2023 - 07.2023
  • Welcomed guests and managed seating arrangements to enhance customer experience.
  • Coordinated reservations and waitlist for efficient table management.
  • Communicated daily specials and promotions to guests, improving sales opportunities.
  • Assisted in training new hosts on company protocols and service standards.
  • Collaborated with kitchen staff to ensure timely food delivery during peak hours.

Sales Lead

Journeys Kidz
Grand Rapids, MI
10.2021 - 01.2023
  • Led sales team to exceed monthly targets through effective coaching and performance management.
  • Developed training programs to enhance product knowledge and customer engagement skills among staff.
  • Implemented inventory management strategies, ensuring optimal stock levels and reducing excess merchandise.
  • Analyzed sales data to identify trends, informing targeted marketing initiatives and promotional strategies.

Line Service Supervisor

Qdoba
Grand Rapids, MI
07.2021 - 09.2021
  • Delivered exceptional customer service by efficiently serving food and beverages to patrons.
  • Maintained cleanliness and organization of service area, adhering to health and safety standards.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery during peak hours.
  • Trained new employees on proper serving techniques and restaurant policies, enhancing team performance.
  • Monitored inventory levels, assisting in restocking supplies to prevent shortages during operations.
  • Implemented process improvements that increased workflow efficiency during high-volume shifts.

Education

High School Diploma -

East Kentwood High School
Kentwood, MI
05-2022

Skills

  • Confidentiality and privacy
  • Safety awareness
  • Personal care
  • Feeding assistance
  • Patience and tact
  • Autism support
  • First aid and CPR
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability

Timeline

Special Needs Bus Aide

Dean Transportation
07.2023 - 05.2025

Host

Buffalo Wild Wings
05.2023 - 07.2023

Sales Lead

Journeys Kidz
10.2021 - 01.2023

Line Service Supervisor

Qdoba
07.2021 - 09.2021

High School Diploma -

East Kentwood High School
JaNya McDonald