Janya Richardson
Newark,DE
Summary
Corporate Travel Consultant with laser-like focus on marketing and providing customer satisfaction. Exceptional scheduler with expertise in time management. Career success in travel and hospitality for private, global and corporate customers.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Reservations Travel Agent
Gate 1 Ltd
The Lakes, NV
04.2018 - 06.2022
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Developed process improvements and long-term business strategies through analysis of customer feedback.
- Displayed travel brochures and other promotional materials strategically to foster brand awareness, focusing on international destinations such as Paris and Hungary.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Resolved financial inconsistencies through collection of outstanding fees, management of refunds and delivery of travel documentation.
- Helped senior managers make effective decisions based on current and accurate reporting.
Education
Associate of Applied Science - Hospitality And Tourism Management
Highline College
Seattle, WA05.2022
Skills
- International and Domestic Travel
- Sabre
- Travelport
- Operational Efficiency
- Apollo
- Galileo
- Travel Package Documentation
- Intuit QuickBooks
- Travel Brochure Dissemination
- Amadeus
Certification
- CTC - Certified Travel Counselor
- GDS - Global Distribution Systems
Timeline
Reservations Travel Agent
Gate 1 Ltd
04.2018 - 06.2022
Associate of Applied Science - Hospitality And Tourism Management
Highline College
Similar Profiles
Naga Bhadra Sriharsha Sharma SivadevuniNaga Bhadra Sriharsha Sharma Sivadevuni
Associate Analyst at Wipro Limited - Gate 1Associate Analyst at Wipro Limited - Gate 1
Eleanor Pierce RNEleanor Pierce RN
Athena IT Lead/Junior Project Manager at Wipro Limited - Gate 1Athena IT Lead/Junior Project Manager at Wipro Limited - Gate 1
Kalifth JohnsonKalifth Johnson
Remote Customer Service Representative at Wipro Limited - Gate 1Remote Customer Service Representative at Wipro Limited - Gate 1
Edris KalibalaEdris Kalibala
Senior Software Engineer/Sr. DevOps Engineer at Galileo Financial TechnologiesSenior Software Engineer/Sr. DevOps Engineer at Galileo Financial Technologies
Jennifer BallintynJennifer Ballintyn
Pastry Sous Chef at Hotel DuPontPastry Sous Chef at Hotel DuPont