JaNya Williams
Fayetteville,NC
Summary
Proactive and dynamic, excelled at Dairy Queen by mastering customer engagement and safe food handling, enhancing customer satisfaction and team efficiency. Skilled in cooking and customer service, adept at driving sales through superior service and maintaining stringent health standards. Demonstrated ability to lead and train teams, significantly improving operational flow.
Overview
2
2
years of professional experience
Work History
Food Service Worker
Iron Mike Conference Center
Fort Liberty, NC
12.2024 - Current
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
Seasonal Worker
Kohl's
Fayetteville, NC
11.2024 - Current
- Enhanced customer satisfaction by providing efficient and friendly service during peak holiday seasons.
- Supported inventory management tasks by conducting regular stock checks and updating records accordingly.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
Crew Member
Dairy Queen
Fayetteville, NC
03.2023 - 06.2024
- Trained new team members on procedures, customer service, and sales techniques.
- Prepared products following restaurant, health, and safety standards and procedures.
- Worked front counter, drive-thru and other areas.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Operated cash register to ring up final bill and process various forms of payment.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Became familiar with products to answer questions and make suggestions.
- Documented customer orders and conveyed special requests to kitchen staff.
- Collaborated with team members to complete orders.
Education
High School Diploma -
Seventy-First High School
Fayetteville, NC06.2024
Skills
- Customer Engagement
- Cooking
- Customer Service
- Safe Food Handling
- Menu Memorization
- Drive-Thru Operations
- Food Preparation
- Telephone Etiquette
- Heavy Lifting
- Point-of-sale transactions
Timeline
Food Service Worker
Iron Mike Conference Center
12.2024 - Current
Seasonal Worker
Kohl's
11.2024 - Current
Crew Member
Dairy Queen
03.2023 - 06.2024
High School Diploma -
Seventy-First High School