Ja'Nyah Lucas
I am a single mom looking to start a career to better my life for my daughter and I , Looking forward to adding more skills and opportunities. I am a Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. I am also good with dealing with hostile customers. As a manager i understand the responsibility of the company and did my best to fulfill them. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Work History
Assistant Manager
3 Years 10 Months- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
CCTV Analyst
2 Years- Analyzed transit data to identify operational inefficiencies and recommend strategic improvements.
- Developed reports on ridership trends to support decision-making processes for service enhancements.
- Collaborated with cross-functional teams to implement data-driven strategies for performance optimization.
- Conducted feasibility studies for new transit initiatives, assessing potential impacts on service delivery.
- Led project teams in the development of analytical tools, streamlining reporting processes across departments.
- Mentored junior analysts on data analysis techniques and best practices within transit operations.
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
- Streamlined data collection methods to improve speed and accuracy of analysis.
- Reduced errors in data entry, instituting rigorous quality control checks.
Phone Operator
1 Year 10 Months- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
- Reduced call processing time by quickly identifying caller needs and directing them to the appropriate department or personnel.
- Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
- Streamlined call routing process for improved caller experience and reduced wait times.
Team Member
5 Months- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Assisted with inventory counts and stocking of merchandise.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Education
High School Diploma
Skills
Hobbies
Im a fashion icon i love to help people rebuild their confidence by letting me style them & give them a make over. I also love to spend time wit my family. If i have extra time I sometimes do instacart! I help out at my grandmas nursing home!