Jaocb Faulkneberry
Del Rio,TN
Summary
Experienced kitchen operations manager with a focus on food safety and hygiene standards. Proven track record in streamlining processes and improving team productivity through effective leadership. Skilled in inventory management and staff training, ensuring efficient daily operations.
Overview
10
10
years of professional experience
Work History
Bartender
Red Lobster
12.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Sales Manager
Gatlinburg Sky Lift
05.2017 - 06.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
Kitchen Manager
KBS Restaurant Group
07.2020 - Current
- Complied with health department guidelines to maintain a clean, safe kitchen environment.
- Managed scheduling and receipt of food deliveries, ensuring adherence to budgetary goals.
- Tested food items rigorously to confirm quality and proper serving temperatures.
- Fostered a collaborative culture by mentoring new team members effectively.
- Conducted thorough daily checks of refrigeration systems for proper storage compliance.
- Achieved reduction in food waste via careful inventory oversight and storage methods.
- Facilitated training sessions for all staff in food handling and customer engagement skills.
- Improved operational efficiency through streamlined processes and effective staff scheduling.
Store Manager
McDonald's Restaurant
07.2015 - 04.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
High School Diploma -
Sevier County High School
Sevierville, TN05-2019
Skills
- Multitasking ability
- Customer service expertise
- Reliability and responsibility
- Team collaboration
- Effective communication skills
- Engaging personality
- Problem-solving skills
- Menu knowledge and retention
Timeline
Bartender
Red Lobster
12.2024 - Current
Kitchen Manager
KBS Restaurant Group
07.2020 - Current
Sales Manager
Gatlinburg Sky Lift
05.2017 - 06.2020
Store Manager
McDonald's Restaurant
07.2015 - 04.2017
High School Diploma -
Sevier County High School
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