Ja'Onni McClerkin
Buffalo,NY
Summary
Insightful and discerning adminstrative assistant committed to helping students strategically navigate educational environments. Informs students of degree requirements, academic rules and policies and responds empathetically to concerns and questions.
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Motivated individual with strong work ethic and working independently. Strong organizational and team collaboration skills with experience in improving processes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Student Advisor
Cornell University
02.2024 - Current
- Developed strong relationships with faculty members, fostering an environment of collaboration in support of student goals.
- Enhanced student retention by providing personalized academic guidance and support.
- Conducted regular reviews of student progress reports, intervening early when potential issues were identified to prevent attrition.
- Promoted a positive campus culture by serving as an accessible and approachable resource for students navigating their educational journey.
Administrative Assistant
Cornell University
08.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Research Assistant
Weill Cornell Medicine
05.2023 - 08.2023
- Performed statistical, qualitative, and quantitative analysis.
- Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
Catering Manager
Karen Goodman Catering, Llc.
03.2018 - 08.2022
- Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Store Associate
Wegmans Supermarket
01.2020 - 12.2021
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Education
Bachelor of Arts - Biological Sciences
Cornell University
Ithaca, NY05.2026
High School Diploma -
The Park School of Buffalo
Amherst06.2022
Skills
- Leadership Qualities
- Customer Service
- Organization
- Problem-solving acumen
- Team Collaboration
- Excel Functions
- R Programming
- Microbial Biology
- Molecular Biology
- Chemistry Background
Certification
- PT - Phlebotomy Technician
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Student Advisor
Cornell University
02.2024 - Current
Research Assistant
Weill Cornell Medicine
05.2023 - 08.2023
Administrative Assistant
Cornell University
08.2022 - Current
Store Associate
Wegmans Supermarket
01.2020 - 12.2021
Catering Manager
Karen Goodman Catering, Llc.
03.2018 - 08.2022
Bachelor of Arts - Biological Sciences
Cornell University
High School Diploma -
The Park School of Buffalo