JAOUAD MESBAHI
Falls Church,USA
Summary
At the outset of my career, I gained valuable experience as a manager and cashier in a gas station. Over the course of 18 years, I navigated teleoperation, telemarketing, call center supervision, and floor management. However, my journey took an exciting turn when I transitioned into the world of food delivery. Skilled in French literature, linguistics, and advanced English, I hold certification as a tank helper operator and proficiency in Word, Excel, PowerPoint, Access, and Simple Comptable. Now, I am eager to contribute my diverse expertise to a dynamic organization’s success in a challenging food delivery role. Let’s connect and discuss how I can make a positive impact!
Overview
1
1
Certification
Work History
Food Delivery
Grubhub, Doordash
- Manage multiple orders, delivery locations, and customers at the same time
- Deliver orders within an optimal period of time, verify orders before each delivery.
Manager
Quick Stop
- Pay Roll, Inventory, employee scheduling, hiring and training, ordering and receiving supplies, obtain relevant licenses, manage financial transactions.
Call Center Floor Manager
DATA BASE FACTORY MAROC
- Manage and coach a team of supervisors and conduct performance evaluations
- Oversee the call center staff, responsible for managing operations and make sure that customer service and support are properly given
- Review administrative documentation and work with the recruitment staff to coordinate new hire and training.
Call Center Supervisor
DATA BASE FACTORY MAROC
- Train call center personnel
- Coach call center staff through challenging customer service issues
- Analyze call center data and prepare reports for upper management
- Develop monthly, quarterly and annual call center goals and action plans
- Prepare work schedules to ensure sufficient coverage.
Call Center Telemarketer
BUSINESS SUPPORT SERVICES MAROC
- Calls potential customers to sell products or services
- Answers questions about the products or services
- Recommends products or services based on their needs
- Takes detailed call notes and records any feedback.
Call Center Teleoperator
RIGHT PLACE CALL MOROCCO
- Calls potential customers to sell products or services
- Answers questions about the products or services
- Recommends products or services based on their needs
- Takes detailed call notes and records any feedback.
Education
Bachelor's degree - French Linguistics
Ibn Tofail University
01.2005
Diploma of General University Studies (DEUG) - French language and literature
Ibn Tofail University
01.2003
High School Diploma - Literature
El Ouahda High School
01.2000
Skills
- Adaptability
- Technical Skills
- Communication
- Teamwork
- Microsoft Word
- Microsoft Access
- Microsoft Excel
- Microsoft PowerPoint
- Simple Comptable
Certification
- Certificate of completion, Self-paced course: Conflict Analysis - United States Institute of Peace
- Certified A & C Tank Helper Operator - Tennessee Tank Helper Operator
- Certificate of completion required course work in advanced English Language at the Arlington Education and Employment Program (REEP) Levels: 500/550/650 - Arlington Education and Employment Program
Personal Information
Nationality: Morocco
Hobbies and Interests
- Sports
- Reading
- Traveling
- Music
Timeline
Food Delivery
Grubhub, Doordash
Manager
Quick Stop
Call Center Floor Manager
DATA BASE FACTORY MAROC
Call Center Supervisor
DATA BASE FACTORY MAROC
Call Center Telemarketer
BUSINESS SUPPORT SERVICES MAROC
Call Center Teleoperator
RIGHT PLACE CALL MOROCCO
Bachelor's degree - French Linguistics
Ibn Tofail University
Diploma of General University Studies (DEUG) - French language and literature
Ibn Tofail University
High School Diploma - Literature
El Ouahda High School