Peggy Finch
Medical Office
Lowell,AR
Summary
Dynamic professional with a proven track record at NWAR Medical Center, excelling in customer service and pharmacy operations. Recognized for enhancing patient satisfaction through compassionate care and efficient problem-solving. Skilled in inventory management and adept at fostering strong client relationships, ensuring timely resolutions and optimized workflows.
Overview
2017
2017
years of professional experience
Work History
Food Delivery
Door Dash
- Ensured timely food delivery during parties, coordinating with the catering team to meet guests'' needs and preferences.
- Communicated with servers and chef to expedite food delivery.
- Increased customer satisfaction with quick and courteous food delivery.
- Ensured timely food delivery by promptly bringing out dishes from the kitchen.
Pharmacy Tech
NWAR Medical Center
- Participated in training new staff members
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed wide range of pharmacy operations with strong commitment to accuracy,
- Contributed to team meetings, offering insights for optimizing workflow and patient service.
Customer Service
NWAR Medical Center
- Increased customer service ratings through personable service.
- Increased client loyalty through exceptional customer service and personalized consultations.
- Promoted positive member relations through providing excellent customer service.
- Resolved customer service issues with timely and professional resolutions.
- Provided exceptional customer service, ensuring positive experiences for all members.
- Established and maintained client rapport by utilizing quality customer service.
- Delivered world-class customer service to internal and external customers.
HIM
NWAR Medical Center
01.2014 - 11.2016
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
Insurance Collector
NWAR Medical Center
02.2009 - 12.2014
- Resolved patient billing inquiries to enhance customer satisfaction and expedite payment collection.
- Collaborated with healthcare providers to verify insurance coverage and patient financial responsibility.
- Managed accounts receivable by tracking outstanding balances and initiating follow-up communications.
- Utilized billing software to accurately process payments and maintain detailed account records.
- Analyzed account discrepancies and implemented corrective measures to minimize billing errors.
- Trained new staff on collection procedures and best practices for effective patient communication.
- Developed streamlined processes for account management, enhancing overall efficiency of collections team.
- Reduced delinquent accounts by consistently maintaining clear communication with clients regarding payment expectations.
- Maintained accurate records of all client interactions, ensuring timely follow-up on promises to pay and streamlining future collection efforts.
- Enhanced client relationships by providing exceptional service throughout the collections process.
- Coordinated with other departments to resolve disputes and streamline interdepartmental processes related to insurance collections.
- Streamlined the insurance collection process by implementing efficient tracking and follow-up systems.
Unit Secretary
L&D Willow Creek Women’s Hospital
02.2007 - 08.2007
- Managed patient scheduling and appointment coordination to optimize workflow efficiency.
- Assisted healthcare professionals with administrative tasks, ensuring smooth unit operations.
- Maintained accurate patient records and documentation using electronic health record systems.
- Communicated effectively with patients and families to provide information and support.
Education
High School Diploma -
Springdale High School
Springdale, ARSkills
Food delivery
Timeline
HIM
NWAR Medical Center
01.2014 - 11.2016
Insurance Collector
NWAR Medical Center
02.2009 - 12.2014
Unit Secretary
L&D Willow Creek Women’s Hospital
02.2007 - 08.2007
Food Delivery
Door Dash
Pharmacy Tech
NWAR Medical Center
Customer Service
NWAR Medical Center
High School Diploma -
Springdale High School