JOANNE SHELDON
Schenectady,NY
Summary
Demonstrates strong communication and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
29
29
years of professional experience
Work History
Dasher
Door Dash
07.2025 - Current
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
Assistant Program Manager
Mohawk Opportunities
01.2025 - 06.2025
- Assisted the Program Director in overseeing daily operations and ensuring client-centered service delivery. Supported staff in providing services, supervised medication administration, taught daily living skills to individual's, and set up appointments and recreational activities. Available for on-call support on a rotating basis.
Senior Addiction Technician/Weekend Point of Contact
Conifer Park
10.2020 - 01.2025
- Participated in personal searches and drug screenings for new patients and monitored and enforced facility policies related to behavior management issues. Facilitated psycho-education groups and ensured that appropriate documentation of patients' daily care was completed. Supervised medication administration and trained new addiction technicians. In addition,oversaw and escorted patients to various units.
FOH Manager/Crew leader/Server
Golden Corral
06.1997 - 05.2020
- Handled guest complaints, served drinks, and cleared tables. Oversaw restaurant cleanliness and assisted other departments when short-staffed. Counted money in drawers and safe at the start and end of each shift. Worked independently, responsible for opening and closing the restaurant.
Medicaid Service Coordinator
Family and Child Service of Schenectady
06.2005 - 05.2019
- Managed a caseload of 35 individuals for 14 years, conducting monthly home/school visits and coordinating doctor appointments. Handled communication with individuals and parents, authored Individual Service Plans, and advocated for needs. Organized a holiday party for 150 individuals and families, supported a coat drive, and coordinated benefits like SSI, Medicaid, food stamps, and housing assistance.
Education
Associate of Applied Science - Human Services/Chemical Dependency Counseling
S.C.C.C.
Schenectady01.2005
Skills
- Time management
- Reliability
- Multitasking Abilities
- Effective communication
- Community Networking
- Trainer
Timeline
Dasher
Door Dash
07.2025 - Current
Assistant Program Manager
Mohawk Opportunities
01.2025 - 06.2025
Senior Addiction Technician/Weekend Point of Contact
Conifer Park
10.2020 - 01.2025
Medicaid Service Coordinator
Family and Child Service of Schenectady
06.2005 - 05.2019
FOH Manager/Crew leader/Server
Golden Corral
06.1997 - 05.2020
Associate of Applied Science - Human Services/Chemical Dependency Counseling
S.C.C.C.