Japhet EPAPE EBELE
Douala,Litt
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Rental Car Manager
Self employed
Douala, Litt
02.2022 - Current
- Developed and implemented strategies to maximize customer satisfaction and loyalty.
- Negotiated contracts with vendors for discounts on supplies needed for operations.
- Managed inventory levels of fleet vehicles ensuring there was an adequate number available at all times.
- Maintained accurate records of rental cars including customer information, vehicle condition, fuel levels and daily transactions.
- Resolved customer complaints in a timely manner while ensuring compliance with company policies and procedures.
- Assisted customers with selecting appropriate vehicles based on their needs and preferences.
Urban Transporter
Self employed
Yaoundé, Ydé
07.2018 - 02.2022
- Provided customer service by responding promptly to inquiries about delivery status or any other related issues.
- Monitored road conditions and adjusted speed accordingly.
- Adhered to applicable laws and regulations governing the transportation of hazardous materials.
- Reported any mechanical problems encountered during transport to the appropriate personnel.
- Followed applicable safety regulations while driving on public roads.
- Ensured that all required documents were properly completed including bills of lading, manifests, shipping orders.
- Interacted with customers which helped to builds positive relationships.
Inter Urban Transportation Manager
Self employed
Douala , Litt
03.2017 - 06.2018
- Communicated regularly with customers regarding their orders and any changes in delivery schedules.
- Created reports on shipment status, delivery times, cost estimates, and other metrics.
- Negotiated contracts with carriers for cost-effective shipping solutions.
- Developed and implemented policies and procedures to ensure efficient operations of the transportation department.
- Ensured all vehicles were properly maintained according to manufacturer specifications.
- Supervised a team of drivers, dispatchers, and customer service representatives.
- Investigated customer complaints related to freight damage or late deliveries.
- Managed multiple transportation projects, ensuring successful completion of project goals and objectives.
Fleet Coordinator
BROLI (AFRICA FOOD DISTRIBUTION)
Douala, Litt
10.2016 - 02.2017
- Maintained inventory of parts and supplies needed for vehicle repairs and maintenance.
- Created reports on key performance indicators related to fleet operations.
- Reviewed fleet documents and records to ensure accuracy of information.
- Assisted with the procurement process related to purchasing new vehicles or equipment for the fleet.
- Developed strategies to reduce costs associated with fleet operations.
- Ensured compliance with applicable laws, regulations and company policies for the fleet operations.
- Conducted periodic inspections of vehicles in the fleet to ensure safety standards are met.
- Managed daily activities related to operating a safe and efficient fleet operation.
- Tracked mileage usage of each vehicle in the fleet and updated records accordingly.
Personal Car Driver
Self employed
Yaoundé , Ydé
03.2012 - 09.2016
- Conducted pre-trip inspections of vehicles prior to departure to ensure they are in good working condition.
- Ensured passenger comfort by adjusting seats, climate control settings, music volume levels.
- Attended regular training sessions on defensive driving techniques and road safety regulations.
- Assisted elderly or disabled passengers with special needs as needed.
- Assisted passengers with loading and unloading their luggage into the car.
- Maintained a clean vehicle interior and exterior, including washing and vacuuming.
Education
Bachelor of Science - Geophysics
University of Yaoundé 1
Yaoundé 03-2025
High School Diploma -
NTUI Highschool
NTUI (Cameroon) 07-2011
Secondery School Certificate -
BIYEM-ASSI Highschool
Yaoundé 07-2005
Primary School Certificate -
BIYEM-ASSI 2 Primary School
Yaoundé 06-1999
Skills
- Decision making aptitude
- Inventory control proficiency
- Goal setting and achievement
- Problem-solving capacity
- Operational efficiency
- Sales strategy development
- Marketing and promotions
- Team leadership
- Needs assessment
- Reliability
Languages
French
First Language
English
Upper Intermediate
B2
Spanish
Elementary
A2
Timeline
Rental Car Manager
Self employed
02.2022 - Current
Urban Transporter
Self employed
07.2018 - 02.2022
Inter Urban Transportation Manager
Self employed
03.2017 - 06.2018
Fleet Coordinator
BROLI (AFRICA FOOD DISTRIBUTION)
10.2016 - 02.2017
Personal Car Driver
Self employed
03.2012 - 09.2016
Bachelor of Science - Geophysics
University of Yaoundé 1
High School Diploma -
NTUI Highschool
Secondery School Certificate -
BIYEM-ASSI Highschool
Primary School Certificate -
BIYEM-ASSI 2 Primary School