Japheth Lema
Taunton,MA
Summary
Authorized to work in the US for any employer To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Shop Foreman/Lead Technician
Amarofamilyauto
03.2018 - Current
- Manage repair shop and used car dealership
- Also service vehicles when needed.
- Used hand and power tools, equipment, and instruments accurately.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Trained and coached employees to improve performance and skills.
- Controlled costs to keep business operating within budget and increase profits.
Technician
Comcast Cable and Xfinity Internet
01.2006 - 01.2018
- Comm
- Tech 5
- Serviced and Installed tv, telephone, internet, and home in both customer homes and businesses.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Applied critical thinking and research to address complex issues.
- Completed job reports and logs immediately following service calls.
- Mentored junior technicians in maintenance, repair and reporting duties.
Delivery Driver/Installer
SJC services
01.2001 - 01.2006
- Delivered sporting goods and equipment
- Also assembled bicycles, basketball systems, and exercise equipment.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Coordinated efficient routes to avoid delays and optimize schedules.
Parts Counter Person
AutoZone
01.2003 - 01.2004
- Helped customers with ordering parts for their vehicle.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
Technician
Mastria Automotive
01.2000 - 01.2002
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Observed equipment operation to diagnose and troubleshoot reported issues.
Education
High School Diploma -
Bristol-Plymouth Voc Tech
Taunton, MA06.2001
Skills
- Replacement and Repair Work
- Equipment Operation
- Work Order Analysis
- Acetylene Torches
- Circular Saws
- Assembled Parts and Fabrication
- Maintaining Clean Work Areas
- Plasma Cutters
- Fabrication Skills
- Diagnosing Faults
- Manage Schedules
Timeline
Shop Foreman/Lead Technician
Amarofamilyauto
03.2018 - Current
Technician
Comcast Cable and Xfinity Internet
01.2006 - 01.2018
Parts Counter Person
AutoZone
01.2003 - 01.2004
Delivery Driver/Installer
SJC services
01.2001 - 01.2006
Technician
Mastria Automotive
01.2000 - 01.2002
High School Diploma -
Bristol-Plymouth Voc Tech