Japriece Snoddy
East Cleveland,Ohio
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
7
7
years of professional experience
Work History
Mobile Repair Technician
Spectrum
Garfield Heights, Ohio
09.2025 - Current
- Diagnosed mobile device issues using specialized troubleshooting tools.
- Diagnosed network connectivity problems in mobile devices.
- Provided technical support to customers regarding their mobile devices.
- Resolved customer inquiries and complaints with effective problem-solving techniques.
- Educated customers on proper device care and maintenance practices.
- Documented repair procedures and customer interactions accurately for records.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every customer.
- Participated in team meetings to discuss performance goals and share feedback regularly.
SORT CENTER ASSOCIATE-
Amazon
Valley View, Ohio
11.2024 - 07.2025
- Unloaded and loaded freight from delivery trucks with the use of pallet jacks.
- Collaborated with team members to streamline loading processes.
- Organized products in designated storage areas for easy access.
- Scanned materials using flatbed scanner, duplex scanner, or multi-function device.
- Participated in regular team meetings to discuss performance and goals.
Fraud Investigator
Discover Financial
New Albany, Ohio
02.2022 - 12.2024
- Conducted thorough investigations on suspicious account activities and transactions.
- Reviewed customer complaints and inquiries related to fraudulent charges.
- Communicated with customers to resolve issues and educate on security practices.
- Performed risk assessment analysis on customer accounts based on established criteria.
- Resolved customer complaints through effective communication and problem-solving.
- Documented customer feedback to improve service quality and satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Dispatcher
R and T Roadside
Cleveland, Ohio
10.2020 - 08.2021
- Dispatched tow trucks and performed data entry to ensure accurate service records
- Responding to emergency road service requests in a call center environment
- Listened to members and identified issues to facilitate timely assistance
- Recommended solutions to resolve member problems effectively
- Performing geographical location spotting and data entry
Remote Cell phone Technician Lead
Ubreakifix
Cleveland, USA
11.2019 - 09.2020
- Ensured timely dispatch of technicians to meet customer needs
- Executed data entry tasks, ensuring accuracy of records
- Coordinated and facilitated team meetings to enhance communication and collaboration
- Described technical concepts to customers in an understandable way
- Inventory control while safeguarding all store stock
- Provided information and resolved client complaints, improving customer satisfaction
- Achieved certification as an Asurion Technician by completing training
Emergency Roadside Dispatcher
Aaa
Independence, Ohio
01.2019 - 11.2019
- Coordinated emergency response for roadside assistance requests.
- Prioritized service calls based on urgency and location.
- Managed communication between clients and service providers.
- Monitored GPS systems to track service vehicle locations.
- Assigned drivers to appropriate routes based on customer needs.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions.
- Provided excellent customer service during high-stress situations.
- Collaborated with team members to streamline operations.
Education
Some College (No Degree) - Accounting
Cuyahoga Community College
Cleveland, OHSkills
- Mobile device repair
- Device troubleshooting
- Electronic repairs
- Technical support
- Inventory management
- Microsoft office expertise
- Computer proficiency
- Problem solving
- Customer service
- Customer interaction
- Customer assistance
- Leadership role
Timeline
Mobile Repair Technician
Spectrum
09.2025 - Current
SORT CENTER ASSOCIATE-
Amazon
11.2024 - 07.2025
Fraud Investigator
Discover Financial
02.2022 - 12.2024
Dispatcher
R and T Roadside
10.2020 - 08.2021
Remote Cell phone Technician Lead
Ubreakifix
11.2019 - 09.2020
Emergency Roadside Dispatcher
Aaa
01.2019 - 11.2019
Some College (No Degree) - Accounting
Cuyahoga Community College