Japsy Terrones
San Bernardino,CA
Summary
Dedicated warehouse professional with experience at Amazon, known for meticulous attention to detail and teamwork. Achieved significant improvements in order accuracy and efficiency through effective use of RF scanning equipment. Reliable and punctual, committed to maintaining workplace cleanliness and safety while consistently meeting deadlines.
Overview
2026
2026
years of professional experience
Work History
Warehouse Packer
Amazon
Janitor
Coverall
Perris, CA
01.2025 - 03.2025
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Kept building spaces premises clean inside and outside.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
Customer Service Representative
Walmart
Redlands
01.2024 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Inventory Auditor
Amazon
San Bernardino
01.2022 - 09.2023
- Reduced discrepancies in inventory records by maintaining thorough documentation and promptly addressing identified issues.
- Counted all physical inventory and generated department audit reports.
- Proactively identified opportunities for process improvement and cost reduction, contributing to the organization''s overall financial success.
- Streamlined the auditing process for faster results, utilizing advanced software tools and data analysis techniques.
- Enhanced overall warehouse efficiency with meticulous organization and proper storage of items.
- Reviewed daily sales reports and located discrepancies in data.
- Performed timely reconciliation of physical counts against system data, enabling prompt resolution of any differences detected.
Order Picker
Amazon
San Bernardino
01.2022 - 09.2023
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Excellent communication skills, both verbal and written.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Maintained strong working relationships with coworkers, contributing to a positive and supportive team environment within the warehouse.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
Education
Indian Springs
San Bernardino Skills
- Punctual and reliable
- Attention to detail
- Teamwork
- Product packaging
- Heavy lifting
- Time management
- Order picking
- Warehouse safety
- Shipment preparation
- Workplace cleanliness
- Efficient packing
- Loading and unloading
- Pallet jacking
- Labeling accuracy
- Flexible schedule
- Stock organization
Languages
English
Native or Bilingual
Timeline
Janitor
Coverall
01.2025 - 03.2025
Customer Service Representative
Walmart
01.2024 - 10.2024
Inventory Auditor
Amazon
01.2022 - 09.2023
Order Picker
Amazon
01.2022 - 09.2023
Warehouse Packer
Amazon
Indian Springs