Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Jaqoria Roundtree

Covington,GA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Victoria's Secret & PINK
09.2022 - 07.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Advisor

Amazon
Riverdale, GA
04.2018 - 08.2020
  • Processing orders and transactions
  • Resolving issues and troubleshooting technical problems
  • Delivering information about the company's offerings
  • Providing proactive customer outreach
  • Handling customer complaints
  • Collecting and analyzing customer feedback Answer inbound calls

Education

Miller Grove High School
Lithonia, GA
05.2017

Skills

  • Attentiveness
  • Problem solving
  • Patience
  • Multi-tasker
  • Customer support
  • Team management
  • Clear communication skills
  • Goal oriented
  • Willingness to learn
  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Problem Resolution
  • Call center experience
  • Computer Proficiency
  • Conflict Resolution
  • Money handling abilities
  • Complaint Handling
  • Microsoft Excel
  • Complaint resolution
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Call Center Operations
  • Microsoft Outlook
  • Scheduling
  • Follow-up skills
  • Call Management
  • Product Knowledge
  • Team Development
  • Customer Relationship Management (CRM)
  • Prioritization
  • Building rapport
  • Live chat support
  • Multi-line phone talent
  • Coordination
  • Assertiveness

Timeline

Customer Service Representative

Victoria's Secret & PINK
09.2022 - 07.2024

Customer Service Advisor

Amazon
04.2018 - 08.2020

Miller Grove High School
Jaqoria Roundtree